Operations Manager (General Manager)

Topgolf Birmingham , AL 35202

Posted 2 months ago


What You'll Do

The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf's leaders to ensure their teams provide our Guests with the best times of their lives.

The Operations Manager is responsible for helping venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Key Responsibilities

How You'll Do It

  • Supervise the Department Managers and their teams in providing best-in-class service

  • Coach and develop their direct reports and the team

  • Drive Associate engagement

  • Uphold operating standards and drive Guest and team safety and satisfaction

  • Hold leaders accountable for managing venue operations

  • Hold departments accountable for budgets and spending

  • Forecast and control sales and expenses

  • Delegate and follow-up on the completion of tasks

  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring

  • Interact with Guests to check on the quality of their experience

  • Leverage business metrics and trends to drive performance and to maximize profit and revenue

  • Cultivate relationships with community leaders and organizations to ensure strong connections

Key Qualifications

What We're Looking For

  • 15+ years of restaurant, hotel or golf course management experience with at least 5 recent year as an Assistant General Manager or General Manager in a high volume ($5M+ annual revenue) restaurant, hotel, or golf environment

  • Multi-unit management experience is desired but not required

  • High school diploma or equivalent

  • Excellent communication, time management and organization skills

  • Ability to work on a team

  • Energy and enthusiasm

  • A high level of self-awareness, receptivity to change and integrity

  • Ability to work in extreme weather conditions for extended periods of time

  • Availability to work varied shifts, including evenings, weekends and holidays

  • Ability to stand and walk for long periods of time including maneuvering up and down stairs

  • Ability to obtain required licenses and certifications for your location

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

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Operations Manager (General Manager)