Operations Manager

General Growth Properties, Inc. Manchester , CT 06040

Posted 2 months ago

Company Overview

Brookfield Properties has an immediate need for an Operations Manager at The Shoppes at Buckland Hills in Manchester, CT.

Brookfield Properties is a retail real estate company headquartered in Chicago, Illinois and owned by affiliates of Brookfield Asset Management. Our regional shopping centers are destinations for retail, lifestyle, dining, entertainment and so much more. Our extensive portfolio of properties spans the nation, encompassing over 150 locations across 42 states and representing over 146 million square feet of retail space. All of our properties are strategically located in regional and coastal areas that constitute the "heart" of America.

Our passionate team is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving and innovating to meet the needs of our communities. Our company culture celebrates collaboration, encourages an entrepreneurial spirit and values diversity. We are very proud to have a team of premier talent who are in it to win it. We invite you to be part of our success story.

Position Overview

The Operations Manager will have overall accountability for the operations of the shopping center and will operate the center in accordance with Company policies, standards and Culture. The Operations Manager has a thorough understanding of (and ability to manage) mechanical systems, construction practices, preventative maintenance and government regulations. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability and will keep common area costs under control. This individual administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services. This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, assisting with specialty leasing and marketing programs, and identifying and resolving Human Capital issues in conjunction with Company policies and under direction of GM. This position will focus on fine tuning operational methods for the center while improving Net Operating Income (NOI).


  • The Operations Manager's role includes providing the Customer with a pleasant experience; removing any potential irritants beginning in the parking lot or garage and extending into the Mall. This includes having a clean, safe well maintained facility with appropriate signage, lighting and landscaping.

  • Operational and Cultural Standards here embody a "best in class" shopping environment that exceeds expectations of our communities, retailers, employees, consumers and shareholders; maintains the asset value of all center components and enhances customer experience.

  • Supervise and administer all "deal-driven" tenant and landlord construction, as well as CapEx projects for any given fiscal year; be able to leverage knowledge of the property to assist Tenant Coordination with as-built conditions, available utilities, and any known constraints.

  • Review Tenant (or Landlord) work drawings, including MEP/FP plans, enforcing the execution of LL approved plans during tenant build-out.

  • Effectively build and maintain relationships with mall team, and all external contacts, including (but not limited to) vendors, suppliers tenants contractors, contracted services, local authorities, local code officials etc.

  • Effectively manage vendors through a thorough understanding of all applicable service or maintenance contracts, maintain open communication with vendors through regular meetings. Administer all required insurance certificates, and invoicing. Ensure that our vendors incorporate our cultural values and provide GM with regular updates in regard to status, performance or issues related to vendors.

  • Understand and follow Company policies for bidding, identify qualified bidders, manage all construction activity to meet plans and specs. Complete on schedule and on budget.

  • Strive for personal growth and self-improvement through continuing education, seminars, professional organizations and publications.

  • Identify and resolve Human Capital issues in conjunction with Company policies and under direction of GM

  • Create the annual expense budget within defined guidelines, implement and forecast operating expenses to that budget. Meet regularly with the GM to review finance's and adjust as needed to meet the current financial plan.

  • Create, update and manage a five year Capital plan for the property. Administer CapEx requests and annual Capital Plan (run-rate and Large projects) for implementation and completion on time and on budget.

  • Understand any existing or (implement) new technology. Ensure proper maintenance of all BAS systems including (but not limited to) lighting controls (BMS / EMS), HVAC, fire / life safety alarm systems, irrigation control, vertical transportation, electrical distribution / wiring and lighting, plumbing (interior & exterior).

  • Provide property level support for systems including IP based phone and computer networks, building WIFI systems, digital advertising and CCTV systems.

  • Collaborate with other departments within the Company to coordinate and implement promotions, events or specialty leasing programs.

  • Administer all State and Federal required reports and safety documentation

  • Supervise & maintain Mall level Risk Management and Emergency Planning procedures

  • Have a complete understanding of what drives utility consumption and demand, all parts of a utility bill, and utility rebates, new technologies and fostering a good relationship with the local utility representative.

  • Have an awareness of what sustainability means to the Mall by setting goals or having an understanding of KPI's for the centers: recycling programs, disposal/reuse of modular barricade system; grease/cooking oil recycling; metal recycling; effective management of the Mall's waste stream.

  • Participate in Center Strategic Planning efforts, prepare operational reports for regional/corporate managers

  • Participate in Manager On Duty rotation and manage day-to-day activities as necessary

  • Other duties as assigned


  • Associates degree or vocational/technical training preferred

  • Bachelor's degree, RPA designation or equivalent experience preferred

  • 2 years in property or construction management industry

  • 3 years administrative/technical experience and knowledge of property physical systems

  • Shopping center industry experience desired

  • Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems

  • Good analytical skills

  • Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner

  • Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services

  • Proven ability to manage capital projects

  • Working knowledge of computer software and peripherals

  • 2 years of supervisory experience with 2 or more employees and contracted services

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.


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