Operations Manager

The Operations Manager manages the day-to-day cabin service operations and reports to the General Manager.

QUALIFICATIONS:

A. EDUCATION AND EXPERIENCE

Must be 18 years or older

High School Diploma or equivalent.

Two (2) years of progressive supervisory or management experience.

Experience managing schedules and budgets and tracking performance metrics.

Excellent verbal and written communication skills.

Intermediate to advanced computer skills: Word, Excel, and data entry.

Adaptable and flexible to an ever-changing work environment.

• Must submit to and pass a drug screen and background check.

• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.

• Must have a reliable mode of communication and transportation.

Preferred Qualifications

• Supervisor/Manager experience in airline operations.

B. PERSONAL AND PHYSICAL REQUIREMENTS

1.Treat all information as confidential.

2.Possess the tact to deal with all levels of situations, client representatives, employees and the public.

3.Must be able to sit, stand, lift, and/or bend throughout shift.

4.Must pass pre-employment and random drug tests.

5.Must complete a criminal background check.

6.Must be able to read, understand and carry out instructions in English.

7.Must meet necessary requirements to obtain a security sensitive identification badge.

8.Must be able to verbally direct in English.

9.Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

10. Be able to resolve problem situations with passengers when necessary.

PERFORMANCE RESPONSIBILITIES:

1.Must be able to perform all duties of subordinate employees when necessary.

2.Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)

3.Schedule personnel daily and furnish copy to Department Manager.

4.Monitor employee activity and makes adjustments as needed,

5.Make sure employees follow all regulations/procedures.

6.Check In/Out sheets to insure all employees have logged in times correctly.

7.Deals courteously and tactfully with fellow employees.

8.Communicate effectively with fellow employees and client representatives.

9.Make recommendations to Department Manager regarding personnel performance.

10. Communicate safety hazards and equipment problems to Department Manager or General Manager.

11. Make sure state licenses and training records are current.

12. On call 24 hours per day.

13. Report inquiries and other major incidents to Department Managers.

14. Respond to inquiries from client, staff, and passengers in a courteous manner.

15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.

16. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.

17. Attend meetings and inservices as required.

18. Utilize appropriate communications channels and maintain records, reports and files as required.

19. Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.

20. Adhere to company policies and procedures and participate in achievement of company objectives.

21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.

22. Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.

23. Perform other duties as requested.

24. Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.

25. Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location's cost of living or Living Wage Ordinances.