Fulton County counseling services are rooted in trauma informed care. This care is directed by an understanding of neurological, biological, psychological and social effects of trauma. We assess consumers to learn if trauma occurred and whether it has a role in behavioral health needs. Some trauma includes: sexual, physical, emotional abuse, severe neglect, loss, witnessing violence, substance abuse, imprisoned family member, and abandonment. Understanding when trauma occurred helps us tailor our responses, treatment and services. Trauma-informed assessments and interventions always acknowledges, respects, and integrates cultural values, beliefs, and practices.
The Operations Manager is responsible for supervising a team of therapists who provide clinical services to children, adolescents, families, and adults. This position also provides evidence based clinical services to consumers. The Operations Manager will work closely with the various departments involved with a client chart (UM, supervisors, Clinical Director, Clinical administrator) to maintain operational compliance with governmental/state regulations, payor policies, and DBHDD guidelines and requirements.
DUTIES AND RESPONSIBILITIES:
Provide OJT to Clinicians (90 days) and under the Fulton, GCC, @Promise, and WEC programs for up to 30 days and/or consult as needed for other programs.
Oversee all procedures & requirements pertaining to required documentation within the course of services and annually (i.e., initial and annual consents, 6-month paperwork, OFS completed for clinical/MD/nurse, verified diagnostics, safety plan ,etc).
Track staff billable hours (including school staff). Assist staff in attaining billable hours needed, include direct supervisor/clinical director on outcomes (including write-up or meetings).
Ensure staff calendars are scheduled out weekly and display a full 40 hour work week, including staff clocking in and out.
Check staff's schedule to be sure there are 30 clients scheduled per week or what is appropriate (i.e., school staff might be different).
Provide feedback for other ways to increase hours (i.e., more assessments, do CSI, etc). Coach staff up to succeed, get a bonus, etc.
Meet with staff to go over reports and address ways to stop them from being on reports, that relate to documentation (including staff cancelation reports so staff cancelations are minimal).
Ensure are checking client message boards to keep documents up-to-date (i.e., documenting needed documents, due dates, client matters, etc).
Work with UM to get staff submitting their OTR's in a timely manner (send UM new staff two weeks after orientation for a 1 hour UM training).
Perform monthly audit of 1 note, assessments/treatment plan per each staff monthly (clinical staff at CCC only).
Oversee monthly staff internal audits, each staff has to do 1 chart audit, assigned by the OP manager, to complete the chart audit form by the 25th day, which is reviewed by the OP manager to ensure proper compliance.
Conduct meetings with staff to provide feedback of internal chart audits and implement corrective action as necessary to achieve required performance.
Work closely with Program Managers/Supervisors in adherence to program policies, provide training as needed to managers (including consents/OFS by MDs for all meds and treatment to help them understand their part.).
Responsible for any needed disciplinary action for staff who continue to underperform.
Inform intake coordinator and assigning staff, to add clients to whichever staff needs more clients to succeed.
Work with UM to plan for, prepare and participate in any annual external quality reviews, i.e, DBHDD/CMO audits, and other Department of Mental Health related reviews.
Report to Clinical Director, for any findings and/or problems pertaining to staff documentation patterns.
Work with UM to discharge clients, that clients are closed after 2 No shows.
Other duties as assigned.
QUALIFICATIONS AND COMPETENICES:
Bachelor's Degree required; Master's degree preferred in a human services related field and Licensed by the State of Georgia with LPC, LCSW or LMFT is a plus
A minimum of five years of prior experience in a child care treatment and minimum of two years experience in supervisory capacity are required
Must possess PC related skills; a working knowledge of Microsoft Office Suites
Review updates from DBHDD quarterly. Utilize Policy Stat (website) for all updated policies.
Be comfortable coaching staff to improve their job performance to meet standards. Keep an organized record/tracking system for work performance.
Terminate staff who are unable to consistently meet job duties and/or provide suggestions for other areas within the agency they may be better suited.
Develop workable implementation plans; communicate change effectively; prepare and support those affected by change; monitor transition and evaluate results
REPORTS TO: Clinical Director