Operations Manager

Company Information

One of Canada's oldest and most respected debt solution providers. We help people, and businesses, get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 230 employees working across Canada and has helped over 150,000+ Canadians get out of debt.  And now we’re embarking on our next stage of innovation & significant growth.  To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals, so we can better serve the growing number of Canadians who are in need.  

Position Summary We are looking for an Operations Manager who wants to make an impact on people's lives and work with like-minded people who share that same passion. We need someone with energy,  enthusiasm, innovation, attention-to-detail, and talent to join our growing team. We are looking for someone that thrives in an environment where you get to wear many hats, collaborate, continually learn, and tangibly see the benefits of your improvements. You are self-motivated, resourceful, and can adapt quickly to changing situations. In terms of job responsibilities, the ideal candidate will play a pivotal role in ensuring smooth operational execution, identify potential risks, and drive the accuracy and effectiveness of project documentation and communication on projects not led by Centralized Operations. This individual will be unafraid to challenge project direction, ideas, and communication strategies to ensure alignment with operational goals and standards. 

Responsibilities 

• Act as the Centralized Operations team’s representative on cross-functional projects not led by the Senior Operations Manager.  

• Monitor project progress, provide regular status updates, and proactively identify and resolve potential issues. 

• Assess risks related to process oversight and escalate issues when necessary to minimize impact on project success. 

• Act as a constructive challenger to project direction, proposals, and decisions that may overlook operational needs or risk operational efficiency. 

• Provide actionable feedback to improve project strategies, focusing on optimizing processes, eliminating redundancies, and addressing potential challenges. 

• Ensure that operational concerns are addressed early in the project lifecycle to avoid costly delays or miscommunications 

• Foster a collaborative culture by promoting regular feedback loops, status updates, and meetings to align project deliverables with operational needs. 

• Continuously evaluate and improve operational processes to support better project execution and outcomes. 

• Support the implementation of new tools, technologies, or methodologies that enhance operational efficiency. 

• Participate in process improvement workshops to identify root causes, identify opportunities and create future state processes 

• Partner with Front Line Teams, Learning & Training, Human Resources, and other departments to continuously improve business operations and provide world class service to our clients 

• Enhance workflows to enable more effective communication, feedback and execution 

• Work with cross-functional teams and outside vendors/partners in planning and execution of projects 

Qualifications 

• A bachelor’s degree or other post-secondary education in Business Operations, Information Systems, Project Management or equivalent experience  

• PMP designation or working toward one would be considered an asset 

• Minimum of 5 years of experience in an Operations role ideally in financial or professional services area. At least 2 of those years at a managerial level. 

• Knowledge of insolvency practices, regulations, and industry standards is highly desirable but not a requirement. 

• Experience with Microsoft Dynamics would be an asset 

• Ability to articulate concerns, feedback, and recommendations effectively across teams, with a focus on clear, actionable communication. 

• Familiarity with maintaining accurate and up-to-date project documentation and operational processes. 

• Ability to challenge ideas constructively and provide insights to improve project direction. 

• Strong ability to identify problems, analyze causes, and develop solutions to address them in a timely manner. 

• Confidence to speak up, influence decision-making, and ensure alignment with operational goals without direct authority over the project. 

• Ability to juggle changing priorities while maintaining a positive attitude in the face of changing  deliverables 

Compensation, Benefits, and Perks 

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people. As a part of our team, you will receive: 

• Hybrid work arrangements  

• Vacation days based on experience and years of service 

• Wellness days 

• Extended health and dental coverage 

• Life insurance 

• Long-term disability 

• Employee contributed retirement savings plan option  

• Financial support for professional development 

• Employee Assistance Program and mental health resources 

• Exclusive access to perks and discounts 
  

Our Culture at Farber  At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique.  We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.    Farber encourages applications from all qualified candidates who represent the diversity of Canada.   

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.  

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.