Operations Manager

Job Description Job Description Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Summary We are looking for a Operations Leader to manage our Front Desk and Rooms department. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services.

As an Operations Leader you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities Ensure front desk is tidy and has all necessary material Train, supervise and front office staff Assist with breakfast as needed Assist in Housekeeping as needed, act as relief housekeeping supervisor Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Qualifications 2 years supervisory experience in hospitality Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include:

Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within