Operations Manager - EVS

Compass Group USA Inc Johnson City , NY 13790

Posted 4 weeks ago

Posted Date: Oct 1, 2020

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Job Summary:As an EVS Programs Manager, you are responsible for assisting in directing and overseeing various programs of the EVS department including, but not limited to; Quality assurance, High Profile Cleaning, Patient Experience, and UV-C Disinfecting. Under direction of the Assistant Director of EVS You will insure continual compliance with these programs, and provide guidance to the front line EVS staff when noncompliance is evident. The EVS Programs Manager works closely with the EVS Operations Manager to ensure daily operations of the department are running smoothly.

Key Responsibilities:

Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained.

  • Conducts regular inspections of the facility and makes recommendations to the staff and department leadership on areas for improvement and compliance.

  • Directs and oversees the Surfacide UV-C disinfecting program in coordination with the UHS Infection Prevention and Control department.

  • Monitors and prepares reports on the Surfacide UV-C data.

  • Provides staff training, in conjunction with the EVS Training Lead for the UV-C equipment.

  • Communicates daily with front line staff to insure compliance with daily room cleaning expectations.

  • Conducts Employee Observations, Quality Inspections, and Customer Rounds daily to meet assigned quotas.

  • Identify through interviews, discussions or observations opportunities to improve inpatient experience.

  • Insures adherence to patient scripting, ques of clean, and high profile cleaning programs.

  • Assists in the daily operations of the department

  • Coaching hourly employees.

  • Attend and participate in departmental staff meetings on a scheduled basis.

  • Provide and monitor individual guidance and motivation to associates to enable each one to perform to her/her fullest potential.

  • Discipline associates when necessary according to progressive disciplinary guidelines; monitor associates attendance and take proactive action when patterns of absenteeism are observed.

  • Participates in and sometimes conducts (under Assistance Director guidance) performance evaluations of staff and makes recommendations as needed.

  • Ensure high quality percentage of cleanliness is maintained in areas of assigment. Perform quality assurance inspections as assigned.

  • Identify through interviews, discussions or observations opportunities to improve inpatient experience.

  • Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service.

Preferred Qualifications:

  • HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

  • 2-3 years in-servicing experience in customer service training, Hospitality and healthcare experience preferred

  • 3-4 years' experience in service-oriented operations, Good coaching and on the job training skills required

  • Excellent organizational skills and ability to multi-task essential

  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 425676

Crothall Healthcare

SARA E FELZER

SALARIED EXEMPT

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Operations Manager - EVS

Compass Group USA Inc