Operations Manager

Done Right Merchandising is a retail services provider that specializes in new store setups, remodels, resets, and fixture installations. Through our strong customer focus and commitment to high quality, we have grown to become a preferred partner for top retailers and brands across the country.

We are excited to add an Operations Manager position to our dedicated team This role will be instrumental in supporting our continued growth by bringing leadership and operational excellence to our team. The ideal candidate will have experience managing and engaging large field teams. Responsibilities · Accountable for key performance indicators as established by DRM and our clients · Owns overall project success through proper staffing and expense management · Responsible for managing and tracking all expenses related to projects assigned · Source hotel accommodations for assigned projects · Manages and owns client relations for projects assigned · Oversees strategic approach to training and development of field teams · Reports to Director of Operations Qualifications · Background in multi-location team leadership with 5 years of field experience · Proven ability to promote positive company culture while leading a remote workforce. · Strong organizational and interpersonal skills · Must have experience with and be comfortable communicating with a wide variety of people and personalities · Track record of achieving strong results through leadership and communication · Demonstrated ability to meet deadlines and be accountable for completing tasks that require a high level of attention to detail · Experience working with Microsoft Office · Minimum 20% travel required (approximately 6 days per month) · May require occasional evening and weekend responsibilities, as dictated by projects assigned · Ability to pass background check and drug test · Must live within driving distance to Mooresville, NC as this position will be office based Employment Type Full-time