DISH supports 135+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.
Job Duties and Responsibilities
This is an exciting opportunity to independently manage a complex business while building a career path to multi-site senior level leadership opportunities. As the senior site leader, the Operations Manager is responsible for the overall success of the facility by directing employee activity to achieve performance goals. If you are a strong leader with management experience, excellent interpersonal skills, and a customer service focus, then this management role is a great opportunity to advance your career!
As an Operations Manager you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians.
Specific management duties:
Directing employee activity to achieve performance goals for the location
Building a high performance work team to deliver an advanced level of quality and service in all daily activities
Working in conjunction with senior leadership and utilizing financial data to drive performance improvements
Creating excitement and engaging all employees in new business opportunities and strategies
Generating programs and practices that deliver a high level of customer satisfaction
Creating, fostering and maintaining strategic business relationships within market, region and company
Skills - Experience and Requirements
This Operations Management role is very hands-on. It requires a leader who leads by example, and is proactive as well as strategic. The success of the Operations Manager is based on the performance of their team so it essential that you have the confidence and ability to effectively coach, train, and develop team members. We are looking for an individual who thrives in a fast-paced changing environment and is eager to grow and develop with our company.
Additional management requirements:
Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience; or equivalent combination of education and experience
Flexibility, innovation and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization
Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
Willingness to work flexible schedules including weekends, holidays and evenings
Bi-lingual speaker is a plus
At Dish Network, we are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.
Performance bonus (up to $15,000 a year)
Medical, dental, vision
401(k) with company match
Paid Time Off
Complementary Dish Network programming
Dish Network Corporation