Operations Manager

DH Pace Company, Inc. in Des Moines, Iowa, aspires to hire an Operations Manager. As the Operations Manager, you will manage the Des Moines Commercial Installation and/or Service Departments. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred.

Overview:

• Responsible for managing daily commercial service or installation department operations of garage doors performed throughout the area by our skilled teams
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee job scheduling, dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving to ensure customer commitments are properly executed and expectations are met
• Effectively communicate with customers ensuring the highest quality customer service is always provided while managing job in a fashion that's below budget and profitable
• Monitor manpower, workload, employee performance and develop, train and hire service technicians and installers, office administrative personnel and interns/management trainees with a focus on improving individual performance of all staff you manage through daily, monthly and annual performance reviews
• Other responsibilities as assigned

Qualifications:

• 3-5 years of Management experience preferred; ideally will have supervisory or managerial responsibilities with a company that services or installs new equipment/products.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Core Work Hours Monday - Friday with emergency / after-hours call rotation and some Saturdays.
• Must possess a Valid Driver's License

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.