Operations Manager

You belong at Day & Ross.

Operations Manager

Full Time

Santa Teresa, NM

As an Operations Manager, you are responsible to safely lead the terminal team and company drivers to meet stakeholder expectations with respect to service and productivity. You are responsible for managing operational costs while operating within a network. This position is about driving change, continuous improvement, problem solving and effective communication. Entrepreneurial spirit to grow and operation to a high velocity switch yard at our Santa Teresa crossdock.

How You'll Help

• Empower and lead team to meet organizational objectives.

• Lead by example while promoting a safe work environment.

• Quick and practical problem solving by identifying trends, solving root cause, taking or identifying actions or escalating as appropriate for resolution.

• Responsible for decisions within established guidelines by being solutions focused.

• Seeks opportunities to improve existing processes to support continuous improvements.

• Build and deliver solutions to meet customer needs and expectations.

• Keep the team engaged by supporting and promoting terminal objectives and all corporate initiatives.

• Stay action focused to meet established deadlines, recognizing break-downs and escalating for resolution.

• Improving the customer experience and controlling costs.

• Work close with Recruiting to hire and be aware of new drivers coming into Company Trucks.

• Onboarding process for team including both drivers and team members; Meet & Greet, activate fuel cards, Expectations, etc.

• Ensure drivers follow Company SOPs; including sending in PODs on the day freight is delivered.

• Monitor MPG, Idle Time, Out-of-route Miles, OTD, fuel purchase to ensure profitability.

• Monitor Safety/Compliance Training, home time, HOS, PTO within DOT and D&R requirements.

• Ensure their trucks are clean and maintained in good working order (manage preventative maintenance).

• Monitor Weather alerts and Highway closures to ensure safety to our brokers and drivers.

• Work with Sales and Customer Service to exceed customer expectations and proactively communicate potential service issues.

• Joining intercompany meetings as required.

• Work closely with Customer to ensure proper loss prevention, security requirements, and safety expectations are met.

• Work closely with the D&R planning team for highest efficiencies and driver health.

Your Skills & Experience:

• Minimum 5-10 years related work experience within Transportation and Brokerage.

• Communication skills - advanced, ability to collaborate with all levels of management and with other departments.

• Demonstrated customer relationship skills.

• Strong conflict resolution skills.

• Able to work deadlines in high transactional environment.

• Results focused.

• Computer skills - proficiency and accuracy; strong knowledge of MS products; knowledge and/or experience within, TMS systems such as TMW, PowerFleet, PeopleNet (Elog) or other assets tracking experience.

• Travel: Minimal, for training or as needed basis.

What we offer:

• Competitive wages.

• Health Insurance.

• Health Savings Account / Flexible Spending Account.

• Dental and Vision plans.

• Disability and Life Insurance Policies.

• 401(k) Plan.

• Employee Assistance Program.

• Travel Assistance Program.

To apply, visit our Careers page at dayross.com.

If you're chosen for the role, you'll be asked to provide references and criminal background checks before employment. You'll only be contacted if you're selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.