Operations Manager

CXG New York , NY 10001

Posted 1 month ago

We are growing! We are currently looking to hire an experienced Operations Manager for The Americas (The US, Canada, Latam).

Who we are:

Founded in China in 2006, our story started with two entrepreneurs. Today, were proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the worlds most iconic premium and luxury brands.

What you will be doing:

This is both an exciting and a key role in our growth in this dynamic market.

You will be managing the Americas Operations & Community team, its recruitment, onboarding, management, and growth. The team will look up to you as a solution-driven leader and enthusiastic person.

In this role, you are responsible for the complete, successful, timely, and cost-effective execution of the local fieldwork for all practices of CXG. Our first clients are our evaluators; their active recruitment, onboarding, and engagement are a core focus of your role, as it supports qualitative operations.

We consider our Operations Manager as a bridge between multiple teams in the market and globally. Our constant growth and transformation open a wide range of opportunities for your personal development in the luxury industry.

The role is split into three core functions:

  • People: Managing and developing your team (mostly remotely), you are responsible for human resources allocation and deployment, including recruitment, training, onboarding, and growth.
  • Operations: You will be deciding on the fieldwork allocation to your in-house and external teams. You will then be ensuring that we are delivering in time, keeping insights quality and controlling costs.
  • Engagement: Our evaluators database is at the center of success: ensuring continuous recruitment, successful onboarding, and engagement are critical. Driving the CXG local brand awareness and recruitment campaigns are instrumental to your teams success.

Mutual Growth:

What you will learn with our Group: the finesse, science, and complexity of customer experience in the Luxury Industry. You will work with forward-thinking teams on engagement strategies but also participate in our internal transformation.

What we hope to learn from you: bring your experience as a manager to engage your team, complete our teams skill set with an appetite for social media or community engagement, and inspire and delight with your experience, curiosity, and entrepreneur mindset.

Requirements

What you will bring along:

You bring to this position energy and drive that you support by:

  • Positive and outgoing personality
  • Social media experience (personal or professional)
  • Project management skills
  • Excellent organizational skills
  • Communication skills as you will be one of the leading voices for our community and for your team. English is a must, and additional languages are a bonus for our team!
  • Being resourceful, proactive, and having a problem-solving mindset
  • Degree in Administration, Business, Management, or related field
  • At least two years of proven team management role.
  • Experience at managing projects or as a project / field manager in a market research agency is a plus.
  • Microsoft Office skills are required; other software knowledge is appreciated!
  • Having a real-life outside work

Key Competencies:

  • Interpersonal skills: strong communicator
  • Manager skills
  • Rigorous organization and ability to multitask
  • Initiative, entrepreneur mindset
  • Ability to work under pressure and to manage stress.
  • Positivity, can do attitude, solution driven
  • Time management and planning/scheduling
  • Integrity
  • Reliability

Above and Beyond:

People, Impact, Simplicity, and Partnership: our core values are what guide us in providing unparalleled insights to our clients. We value everyone, respect and welcome our differences, for that they make us a richer team. Feel free to share your passions, skills, experiences, or achievements, who knows what conversations they will spark!

Reporting line:

The Operations Manager reports to the global Executive Vice President of Community Engagement and the Regional Vice President for the Americas.

The Operations Manager has authority over the Operations & Community Associates, Senior Associates and Leads as well as the Hub (external support) in the designated region.

You will have weekly and monthly reporting to the Regional Vice President and to the department head.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

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Operations Manager

CXG