Operations Manager

CVS Health Plymouth , MN 55447

Posted 3 months ago

Job Description:

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.

  • Advanced communication skills, leadership, supervision, and influencing skill

  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

  • Experience as a retail manager or supervisor

Education

  • High school diploma or equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Operations Manager

Gustave A. Larson Company

Posted 6 days ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the Regional General Manager and in collaboration with the Operations Department, the Field Operations Manager will have direct management of regional store managers, work with employees and customers to improve customer service, streamline branch processes, and meet/exceed financial goals within their region in a sustainable manner. The Field Operations Manager will have strong leadership abilities, have a positive outlook, embrace challenges, learn quickly, and be able to manage multiple initiatives and deadlines independently with a high degree of accuracy. Primary Responsibilities * Direct management of regional store managers, including recruitment, supervision, scheduling, development, performance management, and disciplinary actions. * Examines, measures, and improves operations throughout their region to ensure effective and efficient customer service and maximized profitability. * Collaborates with Regional Sales Management on overall customer and revenue growth strategy and supports the implementation of that strategy within the region. * Uses strategic thinking and controls to create operational improvements to help employees and store managers be effective in their roles. * Collaborates with Human Resources in the development and implementation of training programs for store personnel, including technical training, management skills, and other educational needs/opportunities. * Enforces compliance with company policies and procedures, working with peers and Operations to develop new policies, procedures, and control measures as needed. * Participates in random branch audits and assures their completion. Investigates discrepancies thoroughly and effectively in partnership with store, regional, and Operations management. Participates in physical inventories where needed. * Educates, monitors, and reports on branch metrics and financial performance with store personnel, and participates in the annual budgeting process. * Conducts regular meetings with store managers and personnel. * Identifies gaps in coverage within the region and steps in where needed on short notice. Qualification Requirements * Commitment to excellent service. * Strong analytical, numerical, reasoning and communication skills (written and verbal). * Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful and mature. * Strong attention to detail, results driven, and goal-oriented. * Enthusiastic, effective team player, creative and takes initiative. * Desire for continuous learning and professional growth. Leadership and confidentiality skills are essential. * Possess strong skills utilizing MS Office applications (specifically Excel) * Experience in using Epicor P21 software preferred. * Ability to travel up to 50% of the time. Education/Experience * Bachelor's Degree in Accounting/Finance, Supply Chain, or Business with emphasis in Accounting/Finance, and/or Supply Chain Management, or equivalent experience * Experience with Six Sigma/Lean/Kaizan business principles preferred. * Experience in the HVAC/R, distribution or similar industry preferred. Other Skills/Abilities The requirements listed are representative of the knowledge, skills and/or abilities required. Ability to perform work requiring lifting and/or physical exertion may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Gustave A. Larson Company Plymouth MN

Operations Manager

CVS Health