Operations Manager

CVS Health Woodridge , IL 60517

Posted 1 week ago

Job Description

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:


  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement

2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 29.00

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.

  • Advanced communication skills, leadership, supervision, and influencing skill

  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

  • Experience as a retail manager or supervisor


High School diploma or equivalent preferred but not required.

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Print Operations Manager


Posted 1 week ago

VIEW JOBS 1/26/2023 12:00:00 AM 2023-04-26T00:00 <p>We are a multi-format digital printing company that is adding a new Indigo card production department. This position will manage the start-up and daily management of this new card production department. </p><p><strong>Company Vision & Overview</strong>PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.</p><p>The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading Simply to Impress card and stationery site, as well as Personal Creations and CafePress. Visit <a href="http://www.planetart.com" rel="nofollow noreferrer noopener" class="external">www.planetart.com</a> to learn more about our brands.</p><p>We are distributed across multiple offices with more than 500 employees, primarily in Calabasas (Southern California), San Diego, Woodridge (Chicago) and Pleasanton (Bay Area). We also have team members in two company-owned offices in China, as well as in Europe.</p><p><strong>Job Overview</strong></p><p>The Print Operations Manager will provide leadership that drives operational excellence, continual improvement, and teamwork throughout the business. The position will be responsible for, but not limited to, the below duties but could change based on evolution of technology and/or business itself.</p><p><strong>Responsibilities</strong></p><ul><li>Manage the setup of new equipment, development of new workflows, processes/procedures for the card production/fulfillment process</li><li>Oversee team members to ensure policies & procedures are followed while meeting customer SLA deadlines </li><li>Ensure Quality Assurance expectations and Standard Operating Procedures are followed on a consistent basis and for every project</li><li>Solve problems including investigating production delays and difficulties, recommending alternative methods of manufacturing, and modifying staffing distribution, when necessary, based on workflow and demand</li><li>Implement new systems, procedures, policies and overseeing all aspects of the card production department</li><li>Coordinate with facility manager to ensure print area environment specifications are maintained (ex. air compressor, humidification system, HVAC, etc.)</li><li>Work with managers and staff to enforce procedures to ensure all Safety, Regulatory and Compliance measures are met within the facility</li><li>Support strategic planning, forecasting, and addressing of staffing needs</li><li>Manage professional development of team members including providing regular feedback and coaching, delivering formal performance appraisals, working collaboratively to address any issues or concerns, and supporting overall company rewards and recognition programs </li><li>Ensure new employees receive proper training to be a successful team member</li><li>Back up other operations managers when necessary</li><li>Oversee all timekeeping, PTO and OT for relevant team members </li><li>Maintain relationships with Customer Service and Operations team to provide a high level of customer satisfaction</li><li>Support extended 10 and 12-hour shifts, including weekend hours, during peak holiday periods</li></ul><p><strong>Requirements</strong></p><ul><li>4+ years of production management experience</li><li>Experience in working in a fast paced, constantly evolving environment</li><li>HP Indigo printing, UV coating, rotary die-cutting and envelope printing experience is preferred</li><li>HP Level 1 -2 certified is a plus.</li><li>Experience in distribution, operations, warehousing, and inventory is a plus</li></ul><p><strong>Benefits</strong></p><p>PlanetArt offers a comprehensive benefits package including:</p><ul><li>Health, Dental, Vision Insurance</li><li>Life Insurance</li><li>401(k) with matching</li><li>Excellent Work/Life Balance - Paid Time Off, Sick Days, Paid Holidays, and Floating Holidays</li><li>Hybrid Office/Home-Work Schedule</li><li>Employee Product Discounts</li></ul> Planetart Woodridge IL

Operations Manager

CVS Health