Operations Manager

Job Title

Operations Manager

Job Description Summary

Job Description

Strategy and Planning

• Support Account Leadership Team with the development and execution of Account Strategy

• Partner with Account Leadership Team to manage effective internal and client facing partnership framework

• Support C&W Corporate programs including Account's dedicated HR, Procurement, Finance, BI Reporting, and Compliance teams

• Partner with Account Leadership Team to ensure governance process is in place for all Key Performance Indicators and other contract compliance obligations

• Support account-wide initiatives, programs and ad-hoc projects as needed

Partnership and Cross Functional Collaboration

• Support a highly collaborative work environment and drive holistic decision making through coordination and communication of the Account Leadership Team

• Collaborate closely with Account Leadership Team to understand new or changing business demands and adjust or develop Business Operations processes, communications and analysis to support

• Partner with support functions (Finance, People Operations, Technology & Analytics and Procurement) to deliver integrated Business Operations support to the account team

Communication and Process

• Create executive-level presentations and reporting packages on complex strategic and operational topics

• Organize, assist, oversee and lead internal meetings and events, including the development of the agenda and schedules

• Foster a culture of continuous improvement by identifying opportunities for improvement, developing creative solutions for complex problems and ensuring effective delivery of solutions

Business Acumen and Critical Thinking

• Creatively solve complex problems with innovative, effective and simple solutions

• Develop meaningful analysis to drive business insights and provide actionable recommendations

• Coordinate across multiple support functions and service lines to solve cross functional problems holistically

People Management

• Develop Business Operations team to deliver effective operational support across all groups on the Account

• Provide leadership, mentoring and supervision to the staff

• Ensure team members are engaged, motivated and highly productive

• Support training efforts to ensure talent is consistently being elevated

• Partner with Human Resources to recruit, manage and retain talent

• Ensure company policies are adhered to and oversee annual people processes, including offer letters, mid-year and annual reviews, promotions, merit increases, bonuses, etc.

REQUIREMENTS

Education and experience

• Bachelor's degree in relevant field of study

• Master's degree is preferred

• 10+ years of relevant experience, ideally with a strong mix of people management, process development & implementation, compliance, analytics, communications and strategy

Minimum requirements

• Ability to effectively lead a team in a fast-paced, ever-changing and complex environment

• Ability to prioritize across multiple projects, initiatives and deliverables

• Organized and detail oriented

• Advanced verbal and written communication skills

• Strong interpersonal skills, emotional intelligence and keen judgment

• Strong business acumen and analytical skills to comprehend complex business problems and ability to develop simple yet innovative solutions to address

• Ability to work collaboratively with cross-disciplinary teams

PHYSICAL REQUIREMENTS

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day

• May involve travel

• May involve periods of standing, such as operating at a copier/fax/scanner

• Regularly required to talk, hear, and use hands and fingers to write and type

• Ability to speak clearly so others can understand you

• Ability to read and understand information and ideas presented orally and in writing

• Ability to communicate information and ideas in writing and orally so others will understand

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $127,500.00 - $150,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.