Operations Manager

Benefits:

Bonus based on performance

Employee discounts

Training & development

Join the Crunch Team!

The Operation Manager is a key part of the management team working closely with the General Manager by ensuring day-today operations run smooth & efficiently. You provide direction, instructions and guidance to team members. You maintain an atmosphere which is fun, welcoming & friendly while being detailed oriented, energetic, & passionate about health & fitness! You will deliver an amazing experience for all members & guests as well as set the example for other employees to follow.

Benefits

Complimentary Peak Results Gym Membership.

Discounted NASM CPT

Requirements

Experience in management or operations

Strong customer service skills

Excellent communication

Sales and fitness background preferred

Current CPR/AED

Responsibilities

Maintain a high level of knowledge about the clubs programs, facilities, schedules & equipment

Manage all operational systems, processes and policies

Club scheduling, uploading to When I Work & labor edits

Responsible for club email accounts

Overseeing club maintenance & cleaning crew

Perform daily club walk through

Liaison for corporate accounts on a as needed basis

Ensure that all promotions are effectively communicated to members & guests

Membership Sales Presentations

Present personal training & group personal training packages to all guests during sales presentation when needed.

Participate in community outreach & marketing

Greet all members, guests & staff with a smile

Check in all members & guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Facilitate all member requests or forward to a General Manager

Maintain professional disposition at all times

Schedule member services: tanning, etc.

Facilitate payment of member services in accordance with company procedures

Maintain a clean & organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Follow all Opening and Closing duties

Participate in the general cleanliness of the club daily

Monthly or Weekly Department Meetings/Employee Training