Operations Manager

CR Legal Team is accepting applications for an

Operations Manager

Join Our Team:

Are you passionate about making a difference in the lives of others? Do you believe in seeking justice for clients, communities, and colleagues alike? If so, we invite you to join our dedicated Team at CR Legal Team, a leading personal injury law firm committed to our Core Values: Care Like Family, Listen to Learn, and Do What's Right.

About Us:

At CR Legal Team, we are more than just a law firm; we are a Family. Our Team is deeply passionate about providing exceptional legal services while fostering a supportive and inclusive environment. We believe in treating our clients and each other with the utmost care and respect, always striving to Do What's Right.

Ready to make a difference?

What's in it for you?

• Inclusive and diverse working environment.
• Positive and team-driven culture.
• Personalized development plans to support your career growth.
• Innovative technology and case management systems.
• Competitive Salary and bonus program.
• Medical Plan Options (including a zero-dollar premium High-Deductible Heath
• Plan option for employee-only coverage).
• Dental Plan Option.
• Virtual Healthcare Access.
• Health Savings Account and Flexible Spending Account Options.
• 401k plan with an employer match.
• Disability Insurance Options (with employer-paid Long-Term Disability).
• Life Insurance Options (with employer-paid Basic Life Insurance).
• 11 Company paid holidays.
• Paid Time-Off.
• Employer-paid Employee Assistance Program.
• Employer-paid Benefits Assistance/Advocacy Program.

How will you contribute to our team?

The Operations Manager is responsible for the administration and oversight of the non-attorney team members of the assigned Operational area. Directs, establishes and plans the activities of the assigned area to include support of policies, goals and objectives as well as execution of operational projects contributing to a positive client experience. Exemplifies a collaborative, productive and people-focused work culture for all Team Members.

Responsibilities:

Oversee daily operations to ensure efficiency and effectiveness.

Must be able to multi-task and to effectively communicate, problem-solve and to overall handle tasks timely and tactfully with all staff levels and the public. Must be able to adapt to a wide range of diverse internal and external clientele.

Communicates in accordance with, and understanding of, applicable State Bar rules related to protected information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.

Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully perform the essential duties of the job.

Maintains a professional, courteous demeanor and provides excellent customer service to CR Legal Team's external and internal clients.

Exemplifies outstanding customer services skills to internal and external customers, vendors, guests, and the public. Works with Manager to develop and manage client service initiatives and ensures their implementation and execution.

Leads and mentors Team Members, promoting a culture of belonging, continuous improvement and professional growth.

Evaluates operating policies and procedures to ensure consistency with the overall goals and objectives of the company as well as delivering a positive and caring client experience.

Identifies needs and makes operational flow and process recommendations for case management systems as well as other applications that ensure efficiency and effectiveness.

Oversees change implementation for the assigned practice area(s) of the firm.

Oversees training initiatives on department specific processes and procedures.

Develops, trains, and executes on internal workflow and processes changes.

Plans, executes, and finalizes practice area specialized projects according to deadlines and budgets.

Responsible for overseeing external vendor relationships to guide best practices in servicing clients in assigned practice areas as needed.

Produces various weekly, monthly, quarterly and annual reports. Develops necessary reports to monitor department key performance indicators to ensure client satisfaction, positive client experiences, and operational efficiency across assigned practice areas.

Monitors case flow, retention, and response time of assigned practice area personnel.

Screens, interviews and hires candidates for employment.

Conducts hiring, coaching, performance evaluations, corrective action and terminations.

Monitors and controls time schedules, timecards and leave requests.

Provides and directs regular meetings and training with team members as needed.

Works with Manager on short- and long-range plans and budgets.

Travel is required to various office locations.

Education and Experience:

• Bachelor's degree in business, management, or a related field required, and a minimum of 3+ years of operations management or supervisory experience required, or an equivalent combination of education and related experience.
• Personal Injury law firm experience preferred.

Qualifications and Skills:

• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent organizational and time-management skills.
• Exceptional communication and collaboration abilities.
• Ability to oversee projects, ensure deadlines are met, and optimize resources.
• Skills in identifying inefficiencies and streamlining operational workflows for improved performance.
• Ability to identify operational concerns and develop practical, effective solutions.

CR Legal Team is an Equal Opportunity Employer.

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Background checks will be conducted on all final candidates for employment.