Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.
The Operations Manager will be responsible for the general operations of inventory, receiving, warehousing, and fulfillment activities. This position will work collaboratively with the Pharmacist in Charge to help target day-to-day stock production activities at the facility and develop policies, procedures and the business work plan for the team. Contributes to innovative initiatives to automate workflows, improve customer service levels, and increase attention to environmental, health and safety issues throughout the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Leads day-to-day Pick/Pack/Ship operations
Oversees production volume to ensure service standards are met
Monitors productivity and performance standards, plans and directs workflow and project assignments.
Partners with Pharmacist in Charge to analyze operations and overall efficiencies of the pharmacy.
Implements programs, processes and operational improvements to enhance the level of internal and external customer service provided.
Serves as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Conducts hiring and training of staff for warehouse and order fulfillment operations
Collaborates with Quality Assurance to help coordinate training
Schedules and monitors staff and day to day workflow
Develops, tracks and monitors employee service and production standards
Monitors adherence to corporate attendance and employment policies
Develops employee's skills, evaluate performance and provide feedback
Represents operations in cross-functional meetings and projects.
Develops SOPs and environmental/health/and safety training for warehouse and fulfillment staff within the context of a specialty compounding operation
EDUCATION AND/OR EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
COMPETENCIES (SKILLS AND ABILITIES)
Proven production and fulfillment experience.
Proven ability to operate in a fast-growth environment and be flexible to take on new and added responsibilities in alignment with our rapidly expanding business needs.
Demonstrated success in leading operations to achieve improved performance and profitability.
Demonstrated knowledge in managing and improving operations, employee safety, quality, and packaging for consumers.
Excellent oral and written communication skills.
General PC knowledge including Microsoft Office, Internet, and email; use of ERP and reporting systems and platforms a plus.
Demonstrated leadership skills including ability to effectively develop, assist, train and coach less experienced team members with the patience to explain details and processes repeatedly.
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Willingness to work a flexible schedule during peak times.
PHYSICIAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pharmacy facility with exposure to compounding agents.
Frequent use of computer.
Covetrus is an equal opportunity/affirmative action employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated with undue hardship, sex, sexual orientation, age, citizenship, marital or veteran status, or any other legally protected status.