Operations Manager

Covetrus Phoenix , AZ 85002

Posted 11 months ago

Operations Manager

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.


The Operations Manager will be responsible for the general operations of inventory, receiving, warehousing, and fulfillment activities. This position will work collaboratively with the Pharmacist in Charge to help target day-to-day stock production activities at the facility and develop policies, procedures and the business work plan for the team. Contributes to innovative initiatives to automate workflows, improve customer service levels, and increase attention to environmental, health and safety issues throughout the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Leads day-to-day Pick/Pack/Ship operations

  • Oversees production volume to ensure service standards are met

  • Monitors productivity and performance standards, plans and directs workflow and project assignments.

  • Partners with Pharmacist in Charge to analyze operations and overall efficiencies of the pharmacy.

  • Implements programs, processes and operational improvements to enhance the level of internal and external customer service provided.

  • Serves as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.

  • Conducts hiring and training of staff for warehouse and order fulfillment operations

  • Collaborates with Quality Assurance to help coordinate training

  • Schedules and monitors staff and day to day workflow

  • Develops, tracks and monitors employee service and production standards

  • Monitors adherence to corporate attendance and employment policies

  • Develops employee's skills, evaluate performance and provide feedback

  • Represents operations in cross-functional meetings and projects.

  • Develops SOPs and environmental/health/and safety training for warehouse and fulfillment staff within the context of a specialty compounding operation


  • Operations Staff



  • Bachelors' Degree or equivalent experience
  • 3+ years relevant experience in a warehouse/fulfillment environment. Supervisor experience preferred


  • Six Sigma Certification and experience is preferred.


  • Proven production and fulfillment experience.

  • Proven ability to operate in a fast-growth environment and be flexible to take on new and added responsibilities in alignment with our rapidly expanding business needs.

  • Demonstrated success in leading operations to achieve improved performance and profitability.

  • Demonstrated knowledge in managing and improving operations, employee safety, quality, and packaging for consumers.

  • Excellent oral and written communication skills.

  • General PC knowledge including Microsoft Office, Internet, and email; use of ERP and reporting systems and platforms a plus.

  • Demonstrated leadership skills including ability to effectively develop, assist, train and coach less experienced team members with the patience to explain details and processes repeatedly.

  • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

  • Willingness to work a flexible schedule during peak times.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Pharmacy facility with exposure to compounding agents.

  • Frequent use of computer.

Covetrus is an equal opportunity/affirmative action employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated with undue hardship, sex, sexual orientation, age, citizenship, marital or veteran status, or any other legally protected status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager

XPO Logistics

Posted 1 week ago

VIEW JOBS 2/5/2020 12:00:00 AM 2020-05-05T00:00 Logistics done differently. At XPO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Manager, LM Operations, you will prioritize regular workloads and special tasks and allocate resources to ensure that work is completed effectively and efficiently. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Ensure that all work is completed accurately and within established time frame * Allocate and request additional resources as needed * Manage proper storage and handling of freight * Maintain accurate listing and count of physical inventory * Ensure compliance with corporate warehouse policies, procedures and programs * Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems * Ensure the warehouse is accessible and safe for employee and customer traffic What you need to succeed at XPO: At a minimum, you'll need: * Bachelor's degree or equivalent related work experience * 5 years of warehouse and supervisory experience * Experience operating a forklift and pallet jack * Experience with Microsoft Office * Bilingual English/Spanish (read, write and speak both languages) It'd be great if you also have: * Availability to work a variety of shifts, including days, evenings, nights and weekends; travel between branches and regions occasionally * Experience mentoring, training and guiding newer/less-experienced team members * Strong business acumen with the willingness to act in partnership with management teams This job requires the ability to: * Lift up to 50 lbs. * Stand for extended periods of time Be part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nearest Major Market: Phoenix Apply now " XPO Logistics Phoenix AZ

Operations Manager