Operations Manager

Cortica is looking for a full time onsite Operations Manager to join its growing team at our San Rafael clinic!

As Operations Manager, you will serve as Cortica's first level of leadership for clinic operations. With oversight responsibilities for multiple clinic locations in a rapidly growing organization, you will play a pivotal role in ensuring that Cortica's strategic goals and mission translate into successful tactical operations. In addition to leading office administration and support staff, you will work closely with the Area Director to further Cortica's culture of excellence and teamwork.

We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care - one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!

Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual's qualifications and ability to successfully perform the job responsibilities.

What will you do?

• Manage, coach, and mentor administrative teammates, providing both day-to-day support and long-term career development of team members in multiple clinics

• Jump in and cover any of the support positions when needed for the benefit of the team

• Oversee daily operation of multiple clinics with a deep understanding of operational flow for all clinical disciplines and departments

• Collaborate with other disciplines to improve customer experiences, satisfaction, and outcomes

• Coordinate and lead trainings, special events and meetings

• Assist in the coaching, training and development of new teammates and act as a liaison for new hires

• Partner with the Area Director on the maintenance, development, preparation, and interpretation of center reports

• Develop a deep understanding of the Cortica Care Model and articulate it to families and teammates when needed

• In collaboration with the Area Director, lead Area-level culture initiatives and committees

• Manage the Area's supply and inventory system

• Lead safety initiatives for multiple clinics and show sincere interest in team member wellbeing

• Lead by example, demonstrate maturity, and exude professionalism

• Exemplify Cortica's core values and communicate our vision and mission to team members and customers as needed

• Address operational site concerns and issues (e.g., physical space, materials, room assignments, cancellations, subs, etc.)

• Work on other duties and priorities at the discretion of your manager

We'd love to hear from you if:

• You received a bachelor's degree plus equivalent work experience.

• You bring 3+ years of practical experience or equivalent experience in an office setting, preferably in a healthcare organization.

• You have 1+ year of management experience leading administrative teams.

• You are eager and willing to travel to clinic/center sites to ensure operational excellence.

• You are skilled in dealing with conflict and navigating difficult conversations.

• You bring experience operating in a fast-paced environment.

• You possess excellent communication skills.

• You are highly reliable and well-organized.

• You are skilled at using software and systems including electronic medical record systems and Microsoft Office products.

• In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In this role you must occasionally lift and/or move up to 40 pounds.

• You preferably have knowledge of HIPAA regulations to safeguard patient information.

Your Compensation & Benefits

Cortica cares deeply about the well-being of each member of our team, and we have created a passionate, caring, and growth-minded culture that helps teammates thrive! As a Cortica teammate, we'll support your well-being through medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses. We value you and the experience you bring to your role, and are proud to provide you with a compensation and benefits package designed to enhance all aspects of your life.

The base pay range for this opening is $72,800 to $84,000. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.