Operations Manager

As an Operations Manager you will work closely with franchisees to provide orientation, certification training, and business development services that help grow business.

Primary Responsibilities:

• Grow the branch through Sales and Retention of customers

• As a Subject Matter Expert, you will train and develop new and existing franchisees

• Act as a liaison between the customer and franchisee

• Manage new Customer Start-up processes

• Inspect all customer accounts, documenting and communicating findings

• Conduct Customer Satisfaction Surveys

• Develop constructive relationships with franchisee and evaluate their developmental for coaching and training needs

• Formulate, interpret, and implement operating practices

• Help Franchisees maintain a healthy relationship with their customers and offer guidance to resolving customer concerns

• Document appropriate business records and forms

• Manage and maintain relationships with local vendors

• Maintain Franchisee Fulfillment and Upgrade Process

Qualifications

• Experience with training and business development duties

• Experience with business-to-business sales

• Experience in small business management preferred

• Ability to effectively train, consult, and provide direction and assistance to business owners

• Ability to exercise discretion and judgement

• Motivating and outgoing personality a must

• Have demonstrated outstanding communication and public speaking skills

• Strong ethics and values

• Experience in conflict resolution

• Must be able to work a flexible schedule that may include some evenings and weekends

Benefits

• Competitive base salary with commissions and bonuses

• Company provided Phone, Laptop and Fuel Card

• Medical Benefits & 401K

• Paid time off: Holidays, Vacations and Personal Time Off

Immediately take charge of your career today!! If you want to part of an exciting, engaging culture with a company that thrives on its employee's success, apply today.

Zip Codes: 44641, 44702, 44703, 44704, 44705, 44706, 44707, 44708, 44709, 44710, 44714, 44718, 44720, 44721, 44730.