Operations Manager

Clarion Security Memphis , TN 38103

Posted 2 months ago

Job Responsibilities Include, But Are Not Limited To

Supervise the day-to-day security service provided to multiple vertical market customer and ensure service is of the highest standards.

Develop and maintain effective relationships with clients and employees and serve as the liaison between Clarion, our clients, and our assigned staff.

Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction. Provide process improvement suggestions to meet clients changing security requirements.

Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the Operations Managers portfolio.

Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as Clarion policy, providing assistance when necessary, and initiating corrective action as required

Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports to reduce turnover and overtime.

Ensure 100% compliance with all federal, state and local regulations in assigned accounts.

Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Ensure progressive discipline is followed on all corrective actions.

Qualifications

Contract security experience managing multiple clients and accounts is preferred

Minimum 2 years management experience is required

Experience as a field operations manager or scheduling experience is a plus

Valid drivers license and reliable transportation is required

A college degree in business or related field is preferred

Be a self-starter and commitment to excellence!

On call availability required.

Must be very autonomous

Pass an extensive screening process

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager

CVS Health

Posted 2 weeks ago

VIEW JOBS 9/5/2021 12:00:00 AM 2021-12-04T00:00 Job Description The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and policy implementation * Sales and inventory management * Employee staffing, training, and development * Financial management * Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings. Essential Functions: 1. Management * Lead others and work effectively with store crews * Supervise, assign and direct activities of the store's crew * Effectively communicate information to store crew and supervisors in an open and timely manner * Support Store Manager with actions plans for operational and service improvement 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture (greet, offer help, and thank) * Required Qualifications * Deductive reasoning ability, advanced analytical skills and computer skills. * Advanced communication skills, leadership, supervision, and influencing skill * Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications * Experience as a retail manager or supervisor Education * High school diploma or equivalent required Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. CVS Health Memphis TN

Operations Manager

Clarion Security