Job Responsibilities Include, But Are Not Limited To
Supervise the day-to-day security service provided to multiple vertical market customer and ensure service is of the highest standards.
Develop and maintain effective relationships with clients and employees and serve as the liaison between Clarion, our clients, and our assigned staff.
Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction. Provide process improvement suggestions to meet clients changing security requirements.
Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the Operations Managers portfolio.
Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as Clarion policy, providing assistance when necessary, and initiating corrective action as required
Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports to reduce turnover and overtime.
Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Ensure progressive discipline is followed on all corrective actions.
Contract security experience managing multiple clients and accounts is preferred
Minimum 2 years management experience is required
Experience as a field operations manager or scheduling experience is a plus
Valid drivers license and reliable transportation is required
A college degree in business or related field is preferred
Be a self-starter and commitment to excellence!
On call availability required.
Must be very autonomous
Pass an extensive screening process