Operations Manager

Certified Group is a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services. Certified Group includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, Labstat International Inc., Advanced Botanical Consulting & Testing (ABC Testing Inc.), Microconsult Inc., and Micro Quality Labs Inc. Certified Group provides laboratory testing and regulatory consulting services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, tobacco, nicotine, cannabis, hemp, and other industries.

We are currently looking for an Operations Manager to join our growing team!

JOB SUMMARY

The primary function of this position is to supervise laboratory operations and have direct contact with the laboratory client base. This position is authorized to be responsible for all laboratory operations related to the generation and communication of microbiological and chemical testing results. The Laboratory Manager works closely with the Director of Laboratory Operations and the Director of Laboratory Technical Services and has the authority to delegate responsibility for laboratory operations to the Assistant Laboratory Manager when absent from the laboratory.

ESSENTIAL RESPONSIBILITIES

• Supervise laboratory operations to maintain quality and efficiency

• Oversee training of new and current laboratory personnel in laboratory procedures and protocols

• Provide guidance in the distribution of workload

• Ensure that aseptic/microbiological and sound chemical techniques are applied to the daily workload

• Maintenance of all laboratory personnel training, reviews, and goal setting/personal growth

• Placement of laboratory personnel in appropriate laboratory areas to ensure efficiency and staff success

• Information liaison for Human Resources with regard to staff changes and adjustments, including staff vacation and leave

• Review and approve laboratory expenditures, including outside lab testing, shipping, and supply orders

• Ensure that all required equipment is in place and properly functioning

• Ensure that all quality control procedures and documentation are in compliance and up to date with ISO 17025 guidelines

• Ensure that all technical procedures are up to date and properly followed in collaboration with the Director of Laboratory Technical Services, the Technical Supervisor, and the Assistant Laboratory Manager

• Overall organization, housekeeping, maintenance, and space utilization of the laboratory

• Oversee laboratory departmental staff meetings

• Supervise non-routine projects per client request and as assigned

• Oversee status and writing of final report summaries for shelf-life evaluations and food borne illness reports

• Review and approval of final technical reports going out to clients to include spreadsheets, special projects, and contract research

• Review and oversee data entries

• Independently pursue and have a working knowledge of processes, procedures, or techniques in accordance with the Food Safety Net Services Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures

• Maintain a high degree of technical competence by reading scientific journals, attending professional workshops, and being aware of food industry issues and trends

• Authority to approve payroll hours, to write performance reviews, and to provide feedback to HR on staffing needs

• Adjust workflow as required

• Authorize training for laboratory personnel

• Periodically review and visually audit laboratory staff to ensure compliance with methods

• Authority to approve laboratory supply orders and invoices related to supplies, shipping, and contract services

• Authorized to order repair services for malfunctioning equipment as well as request new equipment with the proper price quotations

• Authorize retests of client samples based on quality control concerns

• Communicate directly with clients on laboratory capability, results, pricing, and related topics

• Travel is required and at the discretion of management

SUPERVISORY RESPONSIBILITIES

Directly supervises employees. Carries out all responsibilities in accordance with the organization's policies, standard operating procedures and best practices. Ensures compliance with all applicable laws and regulations at all times. Responsibilities includes interviewing, hiring, training and mentoring employees; evaluate performance of assigned personnel, monitor performance action plans for employees, improve operational efficiencies by focusing on customer service and maximizing production and profit; will direct work flow; maintain harmony in the workplace and professional business demeanor at all times.

MINIMUM QUALIFICATIONS

• BS degree in Microbiology, Chemistry, Food Technology, or related field

• Post Graduate degree or graduate level courses in Microbiology, Chemistry, Food Technology, or related field preferred

• Experience in a microbiological and/or chemical testing environment

• Five years experience in a commercial food-testing laboratory

• Or equivalent combination of education and experience

Benefits:

• Progressive 401k Retirement Savings Plan

• Employer Paid Short- Term and Long-Term Disability, and Life Insurance

• Group Medical

• Tuition Reimbursement

• Flexible Spending Accounts

• Dental

• Paid Holidays and Time Off

• Many positions which qualify for the company bonus program

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.