The Operations Manager is responsible for overseeing collections activities, container delivery and pickup for commercial, industrial and residential customers, while managing a large team of dispatchers, drivers, and other workers who are responsible for managing the route system as well as executing a local market strategy to best complete Casella initiatives.
Forms and maintains strong relationships with relevant community, environmental, and government groups to develop valuable business partnerships.
Develops a productive workplace culture to effectively manage performance and talent development and create an environment for potential growth and of best practices.
Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
Leads operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics.
Oversees effective safety and accident prevention programs to ensure all actions are taken to prevent injury and that there is a productive work environment for all employees.
Adheres to operating standards and manages labor hours to ensure maximum productivity and route management systems for commercial, roll-off and residential routes.
Implements and executes plans to complement the business unit's strategic and operating plan within the Business Unit to maximize the customer experience, growth and durability, while optimizing profitability.
Manages and provides leadership to team members by effectively communicating, establishing clear goals and objectives, coaching team members on achieving goals, and ensuring access to training and development opportunities that assist employees in attaining the necessary skills to achieve team and corporate results.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Ensures compliance with all company, state, and federal policies, regulations, and laws regarding employment and employee safety.
Education, Experience & Qualifications
The successful candidate will have an Associate's Degree or in lieu of degree, High School Diploma or GED and 3 years of relevant work experience, be legally eligible to work in the US, have 5 years of work experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees was performed, and a demonstrated ability to work as part of a team in a collaborative environment. It is preferred to have experience or interest in the environmental and/or sustainability field.
Outstanding relationship management skills, excellent listening, communication, and problem-solving skills, demonstrated proficiency with Microsoft Office and familiarity with OSHA, DEP and DEC regulations are required.
Responsible, confident, and team-oriented individual who is committed to safety devoted to developing others and is results-oriented with the ability to see the larger picture while focusing on detailed information.
Cassella Waste Systems, Inc.