Operations Manager - Business Support Vice President

Jpmorgan Chase & Co. Tampa , FL 33602

Posted 2 months ago

The business is currently recruiting for an Vice President who will form part of the Client Experience and Optimization management team. The successful candidate will be responsible for working with the product, sales, global operations leads, client service and technology to develop scalable operational functionality and processes associated to Fraud, Sanctions and the Interbank Information Network (IIN). The intent is to ensure that we have a cohesive strategy, centered around controls and client experience, associated to identification of risk while eliminating friction points in our transaction life-cycle.

Why join?

This newly forming team is tasked with driving innovation and optimization in client and employee experience across the largest wholesale payment operation in the world. The team has an industry-leading straight-through processing rate, alert/hit rate, workflow tool and calibration program. The objective is to continue to lead the industry in world-class solutions for our clients and employees. In this role you will have the opportunity to:

  • Employ analytical, conceptual, and creative thinking skills to improve the integrity of our services across wholesale payment operation functions

  • Work closely with product and technology to develop and implement market-leading solutions for the payments business.

  • Serve as Operations functionality and strategy lead across the organization to support full deployment of Operations support model, service levels and future enhancements

  • Deliver sophisticated analysis products with accurate and appropriate interpretation and thoughtful evaluation of data.

  • Research new opportunities for benefits to both the client experience and operations stake-holders.

Qualifications - Key skills and behaviors that the successful candidate should possess include:

  • Demonstrated analytical skills with the ability to aggregate complex processes and extensive supporting data-points into clear, executable activities;

  • Ability to analyze complex information and communicate findings succinctly;

  • Inquisitive nature with advanced problem solving and critical thinking capabilities; Operational management experience spanning at least 7 years, including management of global teams;

  • Early adopter of innovative technologies and their application in an operating environment;

  • Change management including new product development, project management and workflow enhancements;

  • Ability to quickly grasp concepts, learn processes and execute on deliverables in a timely manner;

  • Confident communication style with the ability to credibly engage with Regulators, Internal and External clients, Compliance, Technology and management at all levels of JPMorgan;

  • Strong control-focus with a broad understanding of the Firm's risk and control framework;

  • Ability to engage in abstract thinking and design thinking a positive;

  • Track-record of creating and growing high-performance teams in a global environment;

  • Excellent leadership abilities including the ability to drive innovation and change in a constantly evolving environment;

  • Collaboration across differing teams, agendas and perspectives and rationalizing those differing inputs will be required.

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Operations Manager - Business Support Vice President

Jpmorgan Chase & Co.