Operations Manager, Building Services

Purpose of the Position:

The Operations Manager for Building Services is a key member of UAH Facilities & Operations department, which is responsible for the planning, design, construction, renovation, maintenance, and repair for the University. The employee assists the Director of Building Services (Director) with the following:

• directing all daily activities related to the custodial functions of the university, including basic custodial operations, training, purchase of supplies and equipment, solid waste removal, management of human resources, budgets, procurement of supplies, window cleaning, and pest control services, etc.
• strategizing, analyzing, developing, resourcing, managing, improving, measuring, and reporting all functions related to custodial services including staff and contractors;
• maintaining buildings and surrounding areas in a clean, orderly, safe and secure condition to enhance the image and learning environment for the campus community;
• employee must work afternoon/evening shift and some weekends to oversee contracted services and special projects.

Duties/Responsibilities

• Plan, organize, direct, and quality control a variety of custodial special projects, including equipment, crew preparation, and training. Position is subject to being on-call and/or mobilized for after-hours F&O operations or severe weather events.

• Utilize the departmental maintenance management/work order system to plan, track, communicate, manage, and benchmark all preventive and reactive custodial service requests and work order assignments.

• Conduct regular inspections for quality assurance & compliance with objectives.

• Prepare operating, labor and supply reports.

• Review all new construction plans to ensure housekeeper requirements are considered and submit annual supplies budget and staffing levels.

• Develop studies and reports for benchmarking and continuous improvement.

• Develop and implement orientation and training programs.

• Determine the replacement or additional equipment needs for all activities.

• Evaluate products for use. Requisition and issue supplies as required. Maintain supply and equipment inventory and provide for its security and good condition.

• Direct and evaluate the work of outside contractors. Audit contractors to ensure compliance with contracts and quality performance.

• Interview, hire, train, supervise, coach, discipline, and evaluate performances of employees under direct and indirect supervision.

• Select, assign, & supervise the training of new employees & coordinate the assignment of work crews to provide for changing priorities.

• Possess the knowledge and abilities to provide leadership, coaching, and encouragement to said employees.

• Analyze, develop, adjust, and direct staff roles and responsibilities to accomplish F&O department objectives.

• Establish job priorities and coordinate daily work assignments with subordinate leads/supervisors.

• Establish and maintain good communications, morale, conflict resolution, and work ethics.

• Assure that employees know and observe the rules and regulations of the university, policies, and procedures of Facilities & Operations, and all safety regulations. Lead, supervise, and enforce effective safety procedures, support safe working conditions, and facilitate communication and training to prevent injuries and address safety concerns and risks.

• Coordinate staff training sessions for custodial staff related to work functions, OSHA standards, safety and interpersonal communication, sexual harassment, and other topics as needed.

• Counsel and coach supervisors to discuss problem areas and identify means of improvement.

• Promote recognition of individual workers and entire crews based on outstanding performance or work crew production.

• Develop & maintain Class-B Real Estate/APPA Level 2 or greater standards for building services.

• Prepare budget requests on an annual basis & control expenditures related to building services operations and equipment within the approved budget. Monitor all financial responsibilities including but not limited to daily expenditures, inventory control, purchasing, monthly or quarterly budgeting, and the yearly budgeting process.

• Track warranties and follow up on warranty issues related to equipment.

• Assist with development of F&O deferred maintenance program to meet long- and short-range campus needs.

• Inspect buildings to ensure compliance with departmental standards and review findings with appropriate manager.

• Interact with University administrators, faculty, and staff to resolve custodial, building services, and maintenance related problems and improve service.

• Establish long- and short-range goals for the Building Services unit. Measure and monitor progress toward those goals, including soliciting client feedback.

• Meet with supervisors and clients to review and discuss custodial performance, problem areas and identify means of improvements.

Minimum Requirements:

• Bachelor's degree in a major science, business administration, or equivalent experience.

• Minimum 5 years of proven experience in managing a large work force: 2 or more of which includes managing housekeeping or custodial cleaning operations.

• Experience with state contract regulations, consortium, and vendor negotiations.

• Minimum 2 years of experience in training staff and facilitating training classes.

• This employee will be a regular driver as defined in the UAH Vehicle Safety Management Program, which includes, but is not limited to, possessing a valid driver's license and maintaining an acceptable MVR in the judgment of the University's insurance company.

• Must be available to work nights and some weekends to supervise contractors.

• Participation in registration program for career development in the environmental and sanitation field.

• Well versed in ISSA and APPA standards.

• Proven excellence in sanitation and housekeeping involving large industrial or educational complexes.

• Administrative ability to communicate effectively.

• Knowledge of current cleaning practices, changing trends in cleaning operations, and chemical use.

• Certified in blood-borne pathogen cleanup or obtain certification within 6 months of hire.

Desired Qualifications:

• Familiarity with Microsoft Office Suite is desired.

• Competency in budget forecasting and financial processes is preferred.

• Certified Executive Housekeeper (CEH) is desired.

• Registered Executive Housekeeper (REH) is preferred.

Published Salary (if available):

$59,000

Advertised: Jun 26 2024 Central Daylight Time

Applications close: