Operations Manager, Brokerage SAN FRANCISCO
Location: San Francisco, CA
Reports to: VP, Markets Operations, Northwest Region
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitionsjoin us at JLL!
What this job involves
We are seeking a Operations Manager, Brokerage who will provide inspired leadership for our San Francisco corporate office. You will promote an organizational culture of trust and teamwork, build an inclusive work environment that embraces diversity, and elevate our people to achieve business growth. The role provides a unique opportunity with exposure to all aspects of the business in an emerging fast-paced market with high visibility.
Partner with VP, Markets Operations on local initiatives, management and leadership
Work with HR and recruitment on full cycle employee management (hiring, on boarding, training and development, off boarding)
Develop and motivate a high performing sales-oriented support team
Promote learning and development opportunities for employees; facilitate training
Manage employee performance against specific organizational and personal objectives
Ensure direct reports are accurately recording time worked and PTO
Partner with Finance to achieve budget, annual financial and operational goals
Provide accurate and timely transaction documentation to ensure revenue recognition
Manage deal pipeline to help estimate teams' performance
Review commissions to ensure all cash received is accounted for and included on bi-weekly commission payments
Partner with Finance to ensure AR over 60 days are below 25% via monthly AR review
Manage spending and expense approvals in accordance with policies/guidelines
Work effectively with all corporate function partners (marketing, research, human resources/recruitment, finance, legal, office services and technology)
Ensure compliance with all Firm and local market policies
Participate in Markets Operations calls and meetings, share and implement best practices
Experience and qualifications
Bachelor's degree preferred
3-5 years direct/relevant experience preferred
Effective leadership ability; able to influence decisions, drive change and manage conflict
Strong client service orientation; proactive working style
Experience building high performance teams
Strong general finance, budgeting, P&L understanding
Excellent project management and problem solving ability
Commitment to high professional ethical standards
Excellent communication skills both verbal and written
Proficiency across multiple technology platforms and applications (including MS Outlook and MS
What you can expect from us
We're an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.
With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Jones Lange Lasalle Inc.