Operations Manager, Brokerage

Jones Lange Lasalle Inc. San Francisco , CA 94118

Posted 1 week ago

Operations Manager, Brokerage SAN FRANCISCO

Location: San Francisco, CA

Reports to: VP, Markets Operations, Northwest Region

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitionsjoin us at JLL!

What this job involves

We are seeking a Operations Manager, Brokerage who will provide inspired leadership for our San Francisco corporate office. You will promote an organizational culture of trust and teamwork, build an inclusive work environment that embraces diversity, and elevate our people to achieve business growth. The role provides a unique opportunity with exposure to all aspects of the business in an emerging fast-paced market with high visibility.

Key responsibilities

  • Partner with VP, Markets Operations on local initiatives, management and leadership

  • Work with HR and recruitment on full cycle employee management (hiring, on boarding, training and development, off boarding)

  • Develop and motivate a high performing sales-oriented support team

  • Promote learning and development opportunities for employees; facilitate training

  • Manage employee performance against specific organizational and personal objectives

  • Ensure direct reports are accurately recording time worked and PTO

  • Partner with Finance to achieve budget, annual financial and operational goals

  • Provide accurate and timely transaction documentation to ensure revenue recognition

  • Manage deal pipeline to help estimate teams' performance

  • Review commissions to ensure all cash received is accounted for and included on bi-weekly commission payments

  • Partner with Finance to ensure AR over 60 days are below 25% via monthly AR review

  • Manage spending and expense approvals in accordance with policies/guidelines

  • Work effectively with all corporate function partners (marketing, research, human resources/recruitment, finance, legal, office services and technology)

  • Ensure compliance with all Firm and local market policies

  • Participate in Markets Operations calls and meetings, share and implement best practices

Experience and qualifications

  • Bachelor's degree preferred

  • 3-5 years direct/relevant experience preferred

  • Effective leadership ability; able to influence decisions, drive change and manage conflict

  • Strong client service orientation; proactive working style

  • Experience building high performance teams

  • Strong general finance, budgeting, P&L understanding

  • Excellent project management and problem solving ability

  • Commitment to high professional ethical standards

  • Excellent communication skills both verbal and written

  • Proficiency across multiple technology platforms and applications (including MS Outlook and MS

What you can expect from us

We're an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.

With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.

Apply today!


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jl..com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Operations Manager, Brokerage

Jones Lange Lasalle Inc.