Operations Manager At Suncrest!

Bristol Hospice Colorado Springs , CO 80928

Posted 6 months ago

The Operations Manager is responsible for the overall direction of the hospice services. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Executive Director /Administrator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.


  • Bachelors' or Masters' degree in health care related field preferred.

  • Three (3) to five (5) years experience in health care management, hospice strongly preferred


  • Demonstrates an ability to supervise and direct professional and administrative personnel

  • Has an ability to deal tactfully with the community

  • Has knowledge of corporate business management

  • Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group

  • Intimate knowledge of Medicare Hospice Certification


  • Must be able to travel

  • Must be flexible in work hours


  • Operational planning and budgeting

  • Ensuring organizational compliance with legal, regulatory and accreditation requirements

  • Monitoring business operations to insure financial stability

  • Evaluating hospice services and personnel using measurable outcomes and objectives

  • Conflict and complaint management and resolution

  • Establishing and maintaining effective channels of communication including integration or technology, as applicable

  • Ensuring hospice personnel stay current with clinical information and practices

  • Ensuring adequate and appropriate staffing

  • Staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement

  • Ensuring that interdisciplinary care is provided

  • Ensuring supportive services are available to personnel

  • Ensuring coordination with other departments, services and senior management, as appropriate

  • Ensuring staff and organization stay current on local / national hospice issues and trends

  • Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes

  • Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients

  • Ensuring appropriate staff supervision during all service hours

  • Monitoring service utilization to ensure delivery of comprehensive care

  • Ensuring services provided by other agencies are authorized by hospice

  • Monitoring operational progress toward accomplishing operational and strategic goals

  • Ensuring appropriate data collection and regular, complete reports are received by the Governing Body

  • Ensuring adequate space, equipment and supplies are available

  • Ensuring actionable objectives are derived from evaluation of hospice services and personnel

  • Ensuring that structure and systems promote interdisciplinary care

  • Ensuring collaboration with agencies and vendors for effective management of services

  • Ensuring standards of ethical business and clinical practice are maintained


  • Competitive salary commensurate with experience, plus bonus structure

  • Mileage Reimbursement

  • Medical, Dental, Vision, Life Insurance and more

  • HSA & 401(k) available

  • PTO and Paid Holidays

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Operations Manager At Suncrest!

Bristol Hospice