Operations Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

• Manages the administration of the group benefit programs, to include basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.

• Cultivating a culture of customer service excellence within the team.

• Facilitate, manage and monitor client satisfaction through feedback and survey opportunities.

• Work with department leadership in developing team and individual KPI objectives.

• Implement and manage individual performance against KPI objectives.

• Mentor team members through continuous learning, transparent feedback, and strong talent development.

• Meet with direct reports 1-1 providing effective coaching and feedback to staff on technical and performance related issues.

• Developing and promoting best practices in performance management.

• Facilitate informative meetings and team building opportunities.

• Drive efficiency through process improvements.

• Identify any skill and knowledge gaps in business unit and work with department leadership to develop strategies and processes to ensure services meet business and client requirements.

• Observe and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identified.

• Communication with clients on escalated member issues, including billing, staffing, systems, etc.

• Exhibit the highest degree of professionalism and creativity, representing Branch in both client and team situations

• Utilize safe work practices and follows directives, policies and procedures for assisting and maintaining a healthy and safe work environment.

• Other duties as assigned.

About You

Education, Training, and Experience

• Bachelor's degree and 5+ years related experience required

• Employee Performance Management Experience

Desired

• Strong knowledge of compliance regulations

• Proficiency in Microsoft Office suite

• Advanced skills in Microsoft Excel

• Excellent verbal and written communication skills

• High level of attention to detail

• Ability to effectively multitask with competing priorities

• Ability to effectively manage a diverse employee group

• Ability to work effectively both independently and in a team based environment

• Experience in health care, insurance or underwriting preferred

• Minimum 5 years' management experience preferred

• California insurance license preferred

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!

• Life and accident insurance

• 401(K) and Roth options

• Tax-advantaged accounts (HSA, FSA)

• Educational expense reimbursement

• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)

• Flexible work hours (availability varies by office and job function)

• Training programs

• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

• Charitable matching gift program

• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.