Operations Manager

For over a decade, AnswerHero has been the trusted partner of thousands of businesses nationwide, providing unparalleled call-answering solutions. We keep it simple: Our philosophy is simple yet powerful: we care for our employees, and they, in turn, care for our clients. As our team continues to grow and evolve this is where you play a role.

Role Overview

We're seeking a dynamic individual who to join our executive team and establish transformative relationships with department stakeholders to affect positive change. In this role, you will be responsible for facilitating effective communication, streamlining decision-making processes, and executing critical initiatives. Over time this role will absorb additional responsibilities and become an integral part of the management team. This role requires a high level of discretion, professionalism, and the ability to work collaboratively across the organization.

About Us

AnswerHero is not just a call center; we are a dedicated provider of live answering and virtual receptionist services tailored to small and medium-sized businesses across diverse industries. From medical practices to law firms, real estate agencies, service providers, and beyond, we've helped countless businesses streamline their operations with professionalism and reliability.

Our company culture is built on teamwork, dedication, and efficiency. We understand that effective communication and professionalism are the cornerstones of success, and we're committed to delivering a service that exceeds our customers' expectations.

Requirements

• Team Leadership: Coordinate various departments as needed including HR, operations, sales, marketing, customer care, etc. Serve as a communication liaison on critical projects requiring cross-functional coordination.
• Process Monitoring and Improvement: Monitoring key performance indicators to track the performance of operational processes and identify areas for improvement. Propose and implement changes to enhance efficiency and quality.
• Strategic Planning: Develop and implement operational strategies to achieve organizational goals.
• Quality Assurance: Ensuring that services meet quality standards by implementing quality control measures and continuous improvement initiatives.

Preferred Qualities

• Strong professional writing skills.
• Business acumen and confident verbal communication.
• Proficiency in English and Spanish is preferred.  
• Experience communicating with team members, customers, and vendors.
• Ability to thrive in a fast-paced, team-oriented environment.
• Minimum 4 years of work experience.
• Positive, enthusiastic outlook about solving problems and business improvement.
• Technical ability and background or interest is preferred.

Skills

• Proficient use of MS Office Products.
• Call center experience is a plus.
• Excellent English communication skills (speaking, writing, reading), active listening, organization, and attention to detail.
• Solution-oriented nature with a common-sense approach to problem-solving.

Benefits

Room for Growth

We’re a growing company with plenty of opportunities for career advancement including training and management. We believe in growing together! We offer a comprehensive benefits package including, health, dental, and vision insurance as well as a 401k retirement plan, paid time off, and many other perks!

Part of a Team

Experience a supportive team environment where employees are valued and growth is prioritized.

Ready to Be a Hero? Apply Now! If you're ready to make a difference and be a part of a dynamic team dedicated to excellence, we want to hear from you. Join AnswerHero and become a hero in transformative leadership!