The Operations Manager will maximize warehouse operation by the effective management of financial resources, personnel, and the processes of receiving, pick/pack/ship, returns, freight/delivery systems and inventory control. The manager should enhance our customer relationship by providing excellence in customer service.
PRIMARY DUTIES AND RESPONSIBILITIES:
Ensure customer orders are picked, checked, and packed accurately and in a timely fashion (i.e. next day service) each day.
Develop and direct methods to improve productivity. Manage warehouse operating costs according to budget.
Select, develop and lead warehouse supervisors and personnel.
Ensure and maintain compliance with all Federal, State and local agencies.
Develop and maintain a safe working environment.
Continuously evaluate freight alliance options and delivery costs.
Develop and maintain an effective inventory control system and cycle counts.
Foster and promote innovations for improved customer service.
Performs related duties as assigned.
Typically, a Bachelor's degree in business, logistics or related field and a minimum of three years experience in a prescription drug pharmacy or wholesaler setting with at least two years in a managerial or supervisory capacity.
Previous animal or human health distribution experience is strongly preferred.
Excellent communication and interpersonal skills are essential.
Demonstrate sound administrative and well-developed management skills.
Must have a proven ability to recruit, train and motivate staff.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Demonstrating Leadership for Others: Displays consistent skills, behaviors and attitudes congruent with the values and strategies of MWI; models high performing level of motivation, performance and personal integrity that others strive to emulate; matches actions and words.
Balance Key Management Factors: Matches resources, processes and management style to the demands of the situation; preserves and develops productive capacity while accomplishing immediate and long-term objectives.
Seek Continuous Improvement: Recognizes that all products and services can be continuously improved through systematic optimization of processes; provides employees with the training, tools and support to pursue continuous improvement.
Set and Clarify Mission and Goals: Articulates and discusses department mission/goals with the work team to ensure members understand the linkages with broader organizational mission/goals; sets and communicates challenging, measurable work standards.
Plan for Development: Accurately evaluates the career potential and development needs of others; provides opportunities (training, special assignments, transfers, etc.) for development of skills and knowledge related to current/future jobs; helps set realistic development objectives geared toward the achievement of individual and team goals; instills a sense of personal ownership and accomplishment.
Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability; aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.
Promote a Healthy and Safe Work Environment: Maintains a work environment, which is conducive to the well being of employees; identifies and corrects adverse health and safety conditions; aggressively manages the productivity and financial implications of health-related absences; strives to determine the root causes of work-related health problems and takes preventive action.
Build Effective Teams: Develops an understanding of and assesses group dynamics; takes action to enhance the productivity and collaboration among subordinates and peers; creates an environment that encourages and reinforces teamwork.
Amerisourcebergen Corporation - Corporate