Operations Manager

Amazon.Com, Inc. East Point , GA 30344

Posted 2 months ago

Job Description:

The Operations Manager has complete responsibility for inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.

Responsibilities:

  • Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.

  • Responsible for the overall safety, quality and performance and customer experience of the shift.

  • Carry out supervisory responsibilities in accordance with the organization's policies and procedures.

  • Accountability for meeting and exceeding operational goals.

  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

  • Mentor, train and develop teammates for career progression and learning

  • Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Additional Job Elements:

  • Lift and move totes up to 49 pounds each

  • Regular bending, lifting, stretching and reaching both below the waist and above the head

  • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

  • Must be able to stand/walk for up to 10-12 hours

  • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation

  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

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Operations Manager

Amazon.Com, Inc.