Operations Manager / A&H - Glastonbury, CT

Crum & Forster Holdings Corp. Glastonbury , CT 06033

Posted 3 weeks ago


Since 2000, the Accident & Health Division of Crum & Forster has been offering a unique variety of insurance and reinsurance products nationwide and on an international basis through various partnerships within the Fairfax family.

With a proud history going back to 1822, Crum & Forster provides accident & health, specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.

Our vision is to create a culture of community, fairness and dedication to those we serve, including shareholders, employees, policyholders, producers, local communities and charities.

The Operations Manager position is responsible for overseeing the group tasked with the day to day operational and accounting functions of the Occupational Accident profit center while also remaining aligned with strategy, commitments and the goals of the organization. This is a working management position, which means that the manager will perform some of the same functions of the team in a more advanced capacity.


  • Manage flow of work performed by Operations staff to and from Underwriters, Associate Underwriters and Producers, ensuring service, productivity and timeliness via preparation and analysis of reports and re-allocation of work, when required.

  • Implements operational discipline and plans for delivery of high quality service to customers.

  • Ensure all functions are documented and back up roles are established for each function.

  • Manage the day to-day development of the staff with respect to coaching, counseling, and performance management. Works with AVP and HR as necessary.

  • Train staff on roles and functions.

  • Act as liaison between, clients, systems, and third party administrators to ensure smooth integration of significant accounts pre and post binding.

  • Assist Underwriting department with renewal account preparation and document review.

  • Manage the Surplus Lines filings and licenses across all states.

  • Manage and organize staff shared drive.

  • Assist Underwriting team in submission setup, clearance and initial appetite review, as needed.

  • Manage account cancellations & Policy changes, post binding, as needed.

  • Manage monthly claims cross checks.

  • Handle ad hoc claims verification.

  • Ensure account loss report requests are handled on a timely basis.

  • Monitor accuracy of data entry into workflow management systems performed by staff. Assist as needed.

  • Participate in strategic planning to achieve cross departmental collaboration and improve workflow and business efficiency.

  • Oversee licensing appointments and Producer Agreements.

  • Responsible for TPA, vendors and internal audits.

  • Perform special projects and assignments under Manager's direction.

  • Approve monthly and ad-hoc performance reports prior to distribution.

  • Oversee and locally administer Agency Management System.


  • College degree preferred or equivalent work experience

  • 5+ years management experience

  • Insurance experience a plus

  • Proficiency in Microsoft Office tools Outlook, Excel, Word, Power Point

  • Interpersonal Must be able to establish a good rapport with all customers

  • Customer Focused Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs

  • Strong decision-making and leadership capabilities

  • Analytical/Problem Solving Analyzes relevant aspects of a situation before reaching a conclusion; does not hesitate to take action when required. Explores, develops and implements new methods and processes which increases efficiency and effectiveness to attain achievement of both individual and organizational goals

  • Attention to Detail Focuses on accuracy when completing all projects

  • Commitment Provides a sustained effort and dedication to getting the job done well, works continuously to produce superior work regardless of obstacles or setbacks

  • Displays personal concern, interest, pride and accountability in all areas of responsibility

  • Multi-tasking Must be able to effectively handle multiple tasks in a fast paced environment

  • Ability to work both independently and in a team environment

  • Strong organization and time management skills with exceptional attention to detail

  • Communication Able to clearly present information through the spoken or written word; read and interpret complex information with moderate supervision

  • Will abide by department policies and procedures, including authority levels, to comply with C&F's risk management controls.


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Operations Manager / A&H - Glastonbury, CT

Crum & Forster Holdings Corp.