Operations Manager 6 - Portland, OR

US Bank Portland , OR 97228

Posted 3 months ago

U.S. Bank is looking for an experienced manager with strong leadership to head up a team of Treasury Management implementation professionals in our Portland location. The implementation team is responsible for the onboarding and implementation of Treasury Management products servicing our corporate, commercial, and small business clients. This manager will need to deliver a modern, seamless customer implementation experience while driving strategic, transformational, and digital change to implementation processes and services. This manager will deliver results through the effective management and coaching of staff that may range from lower level non-exempt through exempt level professionals. The department works collaboratively with our partners in Sales, Product, and Operations.

Responsibilities include but are not limited to:

  • Develop staff performance standards for productivity, quality, and risk management in accordance with a superior customer focus

  • Ability to lead through change

  • Ensure quality service and effective support for all assigned internal and external customers

  • Achieve results through the effective management, support, and coaching of staff

  • Provide oversight to project leads on larger deals and serve as the escalation point for issue resolution

  • Ensure compliance with lead-times, service level agreements, and audit responsibilities.

  • Maintain key metrics around implementation productivity, onboarding times, and client satisfaction

  • Provide an environment that is conducive to open communication and feedback.

  • Provide close support and direction to the team with problem implementations, service failures, or individual challenges.

  • Communicate problems, challenges, and successes to ensure appropriate escalation.

  • Pursue and execute process improvements to elevate the client experience and staff development

  • Represent the Implementation Department in business line projects and transformational product development initiatives as assigned

  • Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • 10 or more years of operations-related experience

  • Five or more years of supervisory/management experience

Preferred Skills/Experience

  • Superior knowledge of operation functions, systems, policies and procedures for the assigned area

  • In-depth understanding and practical application of applicable laws and regulations

  • Excellent organizational, managerial and project management skills

  • Well-developed customer relations skills

  • Excellent interpersonal, verbal and written communication skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Thorough knowledge of banking operations and human resources

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Beauty Counter Manager Trish Mcevoy Downtown Portland


Posted Yesterday

VIEW JOBS 11/12/2019 12:00:00 AM 2020-02-10T00:00 Job Description If you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you'll play a dual role—part artist, part teacher. A day in the life… * Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions * Give honest, tactful feedback and guidance to customers on beauty products * Set and exceed company and personal sales goals while supporting the goals of the team * Build and maintain strong vendor relationships to maximize business results * Manage the scheduling and execution of vendor events and promotions * Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning You own this if you have… * Competitive drive and entrepreneurial confidence to succeed in a commission-based environment * The ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment * Excellent communication and interpersonal skills * A high level of ownership, accountability and initiative * The ability to work a flexible schedule based on business needs, including evenings and weekends We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Health * Retirement * Time Off * Merchandise Discount * Lifework / EAP resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. By applying, you agree to our Nordstrom Careers Privacy Policy © 2019 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom Portland OR

Operations Manager 6 - Portland, OR

US Bank