Operations Manager / 40 Hours / Days - BWH Patient Care Services - Connors 7/8

Wentworth-Douglass Hospital Boston , MA 02298

Posted 6 months ago


Under the general direction the Nursing Director and with oversight from the Executive Director of Business Operations, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting. As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to need of patients and family members and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.


1.As a member of the Patient Care Team, the Operations Manager is responsible for ensuring

that the patient and family members are attended to in a professional manner. The Operations

Manager is responsible for responding to the needs of the patient/family members in a timely

manner and maintains a professional and friendly demeanor at all times. As a lead member of

this team, the Operations Manager is also responsible that other members of the team are

responding to the needs of patients and families in a timely and professional manner.
2.The Operations Manager will work cohesively as a member of the Patient Care Team, and will

take a proactive role in ensuring the smooth and efficient operation of the unit.
3.Maintains hospital service standards, with particular attention to personal/behavioral, staff

teamwork, and patient-staff interaction guidelines.

1.Works cooperatively with the Nursing Director and Nursing Finance Manager to develop and

maintain systems for collecting information to measure unit (s) of productivity. Monitors

management report expenditure, reports findings to Nursing Director and initiates plan as

2.Assists with the collection and analysis of budget information
3.Completes weekly payroll (s) and enters data for schedules and actual staffing into One

Staff system. Maintains Patient Classification system daily.
4.Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover,

license renewal, in-services/competencies, educational records.
5.Meets with Executive Director of Business Operations on a frequent basis and as needed to

ensure consistency of processes.

1.Manages relevant databases, promotes security of information along with maintaining

and auditing data to ensure quality control of systems. Primary systems include

scheduling, payroll, and patient classification.
2.Develops and maintains systems to ensure confidentiality and integrity of patient record in

compliance with hospital policies, procedures, and standards.
3.Contributes to the development of policies, procedures and systems which assure the

effective operational functioning of the unit.
4.Produces and maintains management data related to the operational needs and projects.

1.Supervises the daily activities of the Unit Coordinator to ensure optimum performance.
2.Oversees the maintenance of confidential personnel, changes of status, terminations and

personnel requisitions.
3.Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory

requirements and maintains records.
4.Participates in hiring, terminating, and performance evaluations of unit coordinators and other

personnel as directed.
5.Schedules unit coordinators time and approves changes, as appropriate.
6.Oversees and/or coordinates department orientation.
7.Supports Staff as a resource in information systems.

1.Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside

purchasing of supplies and equipment and capital equipment.
2.Establishes and maintains levels of regular supply items'
3.Keeps audit trail of equipment ordered and received. Ensures that equipment is safe and

in proper working condition in coordination with other departments.
4.Maintains accurate inventory of equipment essential to unit.
5.Collaborates with Patient Care team in obtaining information/planning on new

products/technology; facilitates the introduction of new equipment/supplies.
6.Generates and submits operating and capital budget requests based on the unit/patient

care needs in conjunction with appropriate resources.

1.Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of

regulatory guidelines and ability to participate in unit quality programs.
2.Participates in quality improvement projects.
3.Member of Safety Committee, as assigned.

1.Participates on Nursing, Hospital, or Partner's Healthcare System teams, as appropriate.
2.Assists Nursing Director (s) in creating and implementing systems with filing and distribution

of information (i.e. policy changes, announcements, staff meeting minutes and maintains

bulletin boards, email lists, and manuals.)
3.Completes special projects. Develops and participates in projects to enhance operations.
4.Performs other duties, as assigned.


  • Bachelor's Degree required.

  • 1-2 years of healthcare or related experience.

  • Payroll, staffing and scheduling experience requiered

  • Supervisory experience strongly preferred

  • Strong analytical, organizational, interpersonal and demonstrated customer service skills required.

  • 5 years of equivalent systems, management or supervisory leadership skills may be substituted for a bachelor's degree.

  • Payroll, Staffing, Scheduling and Management experience required.

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Operations Manager / 40 Hours / Days - BWH Patient Care Services - Connors 7/8

Wentworth-Douglass Hospital