Operations Manager / 40 Hours / Days - BWH Patient Care Services - Connors 7/8

Wentworth-Douglass Hospital Boston , MA 02298

Posted 6 months ago

GENERAL OVERVIEW:

Under the general direction the Nursing Director and with oversight from the Executive Director of Business Operations, the Operations Manager is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Manager has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting. As a lead member of the Patient Care Team, the Operations Manager is responsible for responding to need of patients and family members and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

SERVICE:
1.As a member of the Patient Care Team, the Operations Manager is responsible for ensuring

that the patient and family members are attended to in a professional manner. The Operations

Manager is responsible for responding to the needs of the patient/family members in a timely

manner and maintains a professional and friendly demeanor at all times. As a lead member of

this team, the Operations Manager is also responsible that other members of the team are

responding to the needs of patients and families in a timely and professional manner.
2.The Operations Manager will work cohesively as a member of the Patient Care Team, and will

take a proactive role in ensuring the smooth and efficient operation of the unit.
3.Maintains hospital service standards, with particular attention to personal/behavioral, staff

teamwork, and patient-staff interaction guidelines.
16/I

OPERATIONS AND FINANCE:
1.Works cooperatively with the Nursing Director and Nursing Finance Manager to develop and

maintain systems for collecting information to measure unit (s) of productivity. Monitors

management report expenditure, reports findings to Nursing Director and initiates plan as

appropriate.
2.Assists with the collection and analysis of budget information
3.Completes weekly payroll (s) and enters data for schedules and actual staffing into One

Staff system. Maintains Patient Classification system daily.
4.Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover,

license renewal, in-services/competencies, educational records.
5.Meets with Executive Director of Business Operations on a frequent basis and as needed to

ensure consistency of processes.

DATA MANAGEMENT:
1.Manages relevant databases, promotes security of information along with maintaining

and auditing data to ensure quality control of systems. Primary systems include

scheduling, payroll, and patient classification.
2.Develops and maintains systems to ensure confidentiality and integrity of patient record in

compliance with hospital policies, procedures, and standards.
3.Contributes to the development of policies, procedures and systems which assure the

effective operational functioning of the unit.
4.Produces and maintains management data related to the operational needs and projects.

HUMAN RESOURCES:
1.Supervises the daily activities of the Unit Coordinator to ensure optimum performance.
2.Oversees the maintenance of confidential personnel, changes of status, terminations and

personnel requisitions.
3.Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory

requirements and maintains records.
4.Participates in hiring, terminating, and performance evaluations of unit coordinators and other

personnel as directed.
5.Schedules unit coordinators time and approves changes, as appropriate.
6.Oversees and/or coordinates department orientation.
7.Supports Staff as a resource in information systems.

MATERIALS MANAGEMENT/EQUIPMENT:
16/I
1.Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside

purchasing of supplies and equipment and capital equipment.
2.Establishes and maintains levels of regular supply items'
3.Keeps audit trail of equipment ordered and received. Ensures that equipment is safe and

in proper working condition in coordination with other departments.
4.Maintains accurate inventory of equipment essential to unit.
5.Collaborates with Patient Care team in obtaining information/planning on new

products/technology; facilitates the introduction of new equipment/supplies.
6.Generates and submits operating and capital budget requests based on the unit/patient

care needs in conjunction with appropriate resources.

QUALITY:
1.Collaborates with Nursing Director to keep unit regulatory ready, demonstrating knowledge of

regulatory guidelines and ability to participate in unit quality programs.
2.Participates in quality improvement projects.
3.Member of Safety Committee, as assigned.

OTHER DUTIES:
1.Participates on Nursing, Hospital, or Partner's Healthcare System teams, as appropriate.
2.Assists Nursing Director (s) in creating and implementing systems with filing and distribution

of information (i.e. policy changes, announcements, staff meeting minutes and maintains

bulletin boards, email lists, and manuals.)
3.Completes special projects. Develops and participates in projects to enhance operations.
4.Performs other duties, as assigned.

QUALIFICATIONS:

  • Bachelor's Degree required.

  • 1-2 years of healthcare or related experience.

  • Payroll, staffing and scheduling experience requiered

  • Supervisory experience strongly preferred

  • Strong analytical, organizational, interpersonal and demonstrated customer service skills required.

  • 5 years of equivalent systems, management or supervisory leadership skills may be substituted for a bachelor's degree.

  • Payroll, Staffing, Scheduling and Management experience required.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care Associate / 40 Hours / Rotation BWH Orthopedic Surgery Connors 7

Partners Healthcare System

Posted 1 week ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Excellent Care to Patients and Families • The Best Staff • In the Safest Environment Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level — not just as patients, but as individuals — to ensure that they, and their families, feel known and cared for. At BWH, we proudly work together with a spirit of inquiry and a deep commitment to providing the highest quality, evidence-informed and theory-guided care in an inclusive environment. We work each day to achieve our vision — to provide excellent care to patients and families, with the best staff, in the safest environment. Just as we have been able to reinvent health care, we have also transformed health care careers. Whether measured in terms of lives saved, awards earned, or the personal satisfaction of stretching your talents – a career with BWH is unlike any other in the health care field. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception – physicians, nurses, technicians, staff and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be. The PCA will be responsible for: * Supporting the RN with clinical tasks, including, but not limited to glucometry, EKGs, and vital signs. * Responding to the needs of patients and family members and takes a proactive role in the efficient operation of the unit. To qualify you must have: * High School Diploma or equivalent * Certification as a nursing assistant required upon hire, unless incumbent is a nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters' programs. * Bi-lingual skills preferred. * Prior experience in a clinical setting preferred. * Knowledge of medical terminology. * May not currently hold a valid nursing license. Partners Healthcare System Boston MA

Operations Manager / 40 Hours / Days - BWH Patient Care Services - Connors 7/8

Wentworth-Douglass Hospital