Operations Manager - 2Nd Shift

Position: Operations Manager

Job Description:

Forward Air is seeking a capable and career-oriented Operations Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary. This position reports directly to the Terminal Manager.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations

• Guarantee FA audit compliance within all areas of the operation

• Review terminal operating reports and adjust labor schedules for increased efficiencies

• Create onboarding strategies for hiring training and overall employee retention

• Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews

• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers

• Manage and react to day-to-day operational requirements in a professional and timely manner

• Drive KPI's set forth by Terminal Manager

• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers

• Assign job tasks to workers according to unloading and loading schedules

• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation

• Coordinate work assignments, monitor performance, and provide training on relevant job duties

• Provide a clean, safe working environment for all personnel and visiting customers

• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation

• Must be able to frequently lift and/or move up to fifty (50) pounds

• Must be able to occasionally lift and/or move up to ninety (90) pounds

• Other duties as assigned

Qualifications:

• Strong team player that thrives in a fast-paced environment

• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment

• Understand P&L statements and analyze areas for production improvement

• You must be willing to work various shifts and days per week

• Prior air freight experience is required

• International/Import experience is a plus

• Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment

• Must possess demonstrated leadership ability

• Knowledge of proper freight handling techniques

• Knowledge of Hazardous Materials handling

• Ability to communicate effectively with all levels of operations

• Must be flexible to work weekends and nights

• Forklift and general freight handling experience

Skills:

• Ideal candidate will possess a "can do" attitude with a "will do" work ethic

• Must have the ability to work in a fast-paced environment

• General computer skills - Microsoft Office, Outlook, AS400

• Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

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