Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Operations Manager (205882-868)

Expired Job

Psav Presentation Services New York , NY 10007

Posted 2 months ago

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

  • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

  • Provides direct supervision of team members including scheduling and time keeping.

  • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.

  • Ensures that daily equipment sheets are updated and properly completed.

  • Attends BEO, Pre-Cons, and pre-production meetings as needed.

  • Delegates tasks as appropriate.

  • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

Customer Service

  • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.

  • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

  • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring PSAV properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

  • Meets with guests onsite to ensure that their needs are met and the equipment setup is working properly.

  • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

  • Promotes and reinforces a positive working environment centered on PSAV core values.

  • Hire, develop, lead and motivate a talented team of technicians and operational support staff.

  • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

  • Manage human resource related issues including performance management, salary administration and training and development.

  • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

  • Registers and recommends team members for additional training opportunities as needed.

Required Skills


  • Communication

  • Exceeding Customer Expectations

  • People Development

  • Building Teamwork

  • Building Organizational Commitment

  • Concern for Quality

Required Experience

Job Requirements

  • High School Diploma is required. Bachelor's degree is preferred.

  • 4+ years of customer service or hospitality experience is preferred.

  • 4+ years of audio visual experience

  • 2+ years of supervisory experience

  • Experience leading workflow and team members.

  • Working knowledge of audio visual equipment in a live show environment

  • Proficiency with the use of computer hardware

  • Proficiency with computer software and programs, including the Internet and Microsoft Office

  • Effective leadership abilities and customer satisfaction focus.

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements


2-3 hours

Lifting 0 - 15 lbs*


3-4 hours

Lifting 16 50 lbs*


3-4 hours

Lifting 51 - 100 lbs


0-1 hours

Lifting Over 100 lbs


0-1 hours

0-1 hours

Carrying Requirements


0-1 hours

Carrying 0 - 15 lbs*


Reaching (above your head)
0-1 hours

Carrying 16 50 lbs*


0-1 hours

Carrying 51 - 100 lbs


0-1 hours

Carrying Over 100 lbs


Auditory/Visual Requirements


Pushing/Pulling Requirements


Close Vision


Pushing/Pulling 0 - 15 lbs*


Distance Vision


Pushing/Pulling 16 50 lbs*


Color Vision


Pushing/Pulling 51 - 100 lbs*


Peripheral Vision


Pushing/Pulling Over 100 lbs


Depth Perception


  • Identifies the physical requirements that team members perform without assistance.



Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Digital Operations Manager


Posted Yesterday

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 <p>The Rokt operations team is at the heart of the business; it is the team that manage and execute on all technical implementation, campaign optimization, client onboarding, QA and troubleshooting. The team are responsible for supporting both internal and external needs for North America and Europe.</p> <p>We are looking for an exceptional person to manage this team in North America, deliver technical excellence to our clients and support the account management &amp; sales teams in the execution of our platform and services. This role is critical to our ability to hit our client’s objectives and requires an acute attention to detail, and unparalleled technical knowledge of the Rokt platform and the ability to coordinate multiple stakeholders internally and externally to an outcome. </p> <p><br></p><p>Responsibilities include:<br><br></p><ul> <li>Manage a team of operations staff</li> <li>Be the technical lead for both the demand and supply side of Rokt in North America and Europe</li> <li>Manage the development, QA and implementation of client campaigns with the account management team</li> <li>Manage the build, implementation and technical onboarding of clients</li> <li>With support from the VP of Ops, be the local technical lead for all client needs</li> <li>Be the first line of contact for technical troubleshooting </li> <li>Liaise with the ROKT product team on bugs &amp; development requests and coordinate the communication of this</li> <li>Build, maintain and evolve our technical &amp; QA processes and the tools we use to track and manage these workflows</li> <li>Lead the liaison with sales and account management teams to ensure campaigns and widgets go live</li> </ul><p><strong>Requirements</strong></p><h3>Experience &amp; skills requirements</h3><ul> <li>Bachelor Degree or equivalent in Digital Product Management, Marketing or similar</li> <li>Experience managing technical and implementation staff in a digital business</li> <li>Experienced managing technical projects with multiple stakeholders</li> <li>Experience delivering &amp; communicating technical specs to non technical stakeholders, including clients</li> <li>Experience and understanding of digital marketing, campaign management and the objectives of ecommerce organizations </li> <li>Experience building &amp; implementing technical &amp; QA processes in a digital business</li> <li>Experience using project management and workflow management tools like JIRA and Slack and building the workflows to best utilize them</li> <li>Intermediate HTML and CSS skills preferred</li> </ul><h3><br></h3><h3>Behavioural Characteristics</h3><ul> <li>An exceptional attention to detail</li> <li>Team player</li> <li>Problem solver</li> <li>Result-orientated</li> <li>Process driven</li> <li>Loves to be challenged</li> <li>Ability to work autonomously</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive Salary</li> <li>Employee Share Scheme, which means all employees have a financial stake in the business</li> <li>Premium health insurance for your whole family</li> <li>401(k) with company contributions </li> <li>Technology allowance</li> <li>Health and wellness initiatives</li> <li>Company end of quarter training and global events 4 times a year</li> <li>Staff awards program</li> <li>Generous staff referral program</li> <li>Job-related training in-house and allowance for external training applications/contributions</li> <li>Global network which offers opportunity to transfer to other markets</li> </ul> Rokt New York NY

Operations Manager (205882-868)

Expired Job

Psav Presentation Services