Operations Management Trainee- Fleet Maintenance

Ryder System Warwick , RI 02886

Posted 3 months ago

Position Description

For 80 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way we do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

Operations Management Trainee Fleet Maintenance

At Ryder, our most important competitive advantage is our people. As an Operations Management Trainee, you'll be part of a dynamic team, equipped to succeed, and empowered to develop your career. During training you will acquire proven industry knowledge, skills and resources to develop your operations, management & leadership expertise. The Operations Management Trainee will complete an 18-24 month program where you will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. The more you put into the structured training program, the more you'll get out of it.

Many of our senior leaders started their Ryder career journeys in similar roles. If your goal is to be a part of leadership for a fortune 500 company, this may just be the opportunity you have been looking for!

  • Completion of your Bachelor's Degree is REQUIRED.

  • Salary of $40-50k, plus incentives

  • Great Medical/Dental/Vision plans

  • 401K contribution even if you choose not to participate

  • Ongoing training and career development

#Li-Post

Requirements

  • Bachelor's degree is required

  • Relocation within the region at the conclusion of the training program is required

  • Strong PC skills to include spreadsheet and word processing software packages required

  • 2-5 years of customer service with issues resolution experience is an asset

ADDITIONAL REQUIREMENTS:

  • Prior leadership experience highly desired

  • Acute attention to detail

  • Ability to communicate effectively, both verbally and in writing

  • Strong organizational, prioritizing, and multitasking skills

  • Proven ability to make good decisions in a fast moving environment

  • Mechanical comprehension highly desired

  • Strong interpersonal and influencing skills

  • Basic understanding of business finance, controls, and metrics

Responsibilities

Customer Service:

  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction

  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers

  • Partner with Sales staff on customer calls for new business and increased customer satisfaction

  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction

  • Ensure policy and processes are followed to optimize running costs and maintenance overhead

  • People: Effectively develop and lead employees to increase productivity and morale

  • Support and build knowledge with the location's leadership team for future Succession Planning

  • Work Flow Management: Ensure branch productivity through effective work scheduling and planning specifically around preventative maintenance, repair campaigns, and OOS vehicles

  • Accountable for coordinating with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

  • Ensure appropriate use of outside repair with vendors and customers

  • Location Management: Lead execution of parts inventory management process to include: physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery

  • Work closely with inventory planning team for changes to min-max levels

  • Ensure a safe and productive operation through proper implementation and administration of company policies and procedures

  • Review, analyze, and proactively develop steps to attain maintenance metrics

  • Create and execute action plans for continuous improvement to align with quality objectives

  • Financial Management: Financial reporting and cost control related to maintenance and asset management

  • Understand financial statements in order to create action plans to manage running costs and overheads

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fleet Maintenance Shift Supervisor 2Nd Shift

Ryder System

Posted 3 days ago

VIEW JOBS 1/14/2020 12:00:00 AM 2020-04-13T00:00 Position Description Are you looking for an excellent place to work that offers great pay, benefits and incentives? Do you want a rewarding career with one of the largest transportation companies in the country? If you answered "Yes" to these questions, you've got to check out Ryder! We are currently hiring a Shift Supervisor in Warwick, RI! Great Place to Learn, Gain Experience, and Grow For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we offer outstanding incentives: * Generous Paid Time Off! * Excellent Benefits! * Free Job training and development! * Career advancement strategies that will help you secure your future! We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture. Apply today and see why a job with Ryder is what you've been looking for. Call us or go online to apply for one of our awesome opportunities. The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role. #LI-post #INDexempt Requirements * College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment required * Demonstrated success in a Ryder role may be substituted for this requirement ADDITIONAL REQUIREMENTS: * Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferred * Maintenance and Technical experience in a shop environment is required Supervisory experience preferred * Capacity to understand labor, financial and quality planning * Strong sense of personal accountability and a proven track record of achieving desired results * Ability to communicate effectively both verbally and in writing * Competent in basic computer skills and in a Microsoft Office environment * Experience with a Shop Management System is preferred * Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record * Must have demonstrated customer service focus, work flow analysis and management skills * Exposure to Lean/Six Sigma principles preferred * Ability to solve operational problems with minimal assistance * Ability to resolve customer issues with minimal assistance * Ability to lead and train workforce. Responsibilities * Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval * Ensures all warranty policies and procedures are executed * Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate * Responsible for conducting yard checks to ensure proper work scheduling and prioritization * Labor Management Provides management, training and development of all personnel assigned * Responsible for Performance Management of all assigned personnel * Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime * Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates * Conduct customer visits as required by the Customer Care Plan * Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibility * Evaluates needs and makes recommendation for shop tooling and equipment requirements * Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process * Assist in ensuring all vehicles have required specifications in SAM * Responsible for Parts Inventory management, policies and procedures * Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work * Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center * Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends * Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized * Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction * Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives * Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation * Responsible for the customer bill back process to include identification, review and approval of bill back opportunities * Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity * Ensure data integrity in the Shop Management Online systems Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Ryder System Warwick RI

Operations Management Trainee- Fleet Maintenance

Ryder System