Operations Lead - San Jose

Lyft San Jose , CA 95111

Posted 3 months ago

Lyft's mission is to improve people's lives with the world's best transportation. We care deeply about the people we work with and the communities we serve. To create the world's best transportation, we start with our own team by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on manager to manage operations associates on Lyft Bikes & Scooters team in San Jose. You will report to an Operations Manager, and work together to assure reliability and availability of our bike fleet, as well as overall operational excellence for the program.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we'd love to meet you!


  • Manage operations of our central maintenance facility

  • Manage operations associates working in the facility or field

  • Manage, dispatch and route operations associates to pickup, deploy and reposition the fleet

  • Create playbooks to govern day-to-day operations

  • Define and maintain operational and quality metrics to evaluate performance

  • Liaise with HQ engineering teams to improve build-quality and ease of maintenance for the fleet

Experience & Skills:

  • 2+ years of work experience managing teams in a complex, fast-moving service-oriented environment such as a restaurant or delivery operation

  • Ability to work non-standard work hours as needed including working nights, weekends, holidays and shift-based schedules

  • Entrepreneurial mindset with a get-it-done attitude

  • Experience scaling an organization and managing people

  • Obsessed with process improvement

  • Role is based in San Jose but travel possible to support launch of other markets

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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Operations Lead - San Jose