Spin operates electric scooters in cities and campuses nationwide, bringing sustainable last-mile mobility solutions to diverse communities. Recognized for its consistent cooperation and collaboration with cities, Spin partners closely with transportation planners, elected officials, community groups, and university administrators to bring stationless mobility options to streets in a responsible and carefully orchestrated manner.
Based in San Francisco, Spin is a diverse team of engineers, designers, urban planners, policymakers, lawyers and operators with experience from Y Combinator, Lyft, Uber, local and federal government, and the transportation advocacy world. Spin was known for launching the first stationless mobility program in Seattle, and has since expanded to become the exclusive electric scooter partner in mid-sized cities like Coral Gables, Florida and Lexington, Kentucky, and one of a few permitted scooter operators in large cities like Denver, Detroit, and Washington, D.C. The team embeds in cities and neighborhoods to understand their specific transportation needs, and hires locally from the community.
Spin is expanding quickly and looking for top-tier talent to help us bring affordable and accessible transportation options to cities and define what future safe streets will look like.
About the Role
As Operations Lead, you'll be in charge of Spin's day-to-day operations, managing drivers and mechanics and building a highly efficient operations team. Great leadership and organizational skills is essential - you'll be managing a local team and ensuring operational excellence in your market.
Warehouse manager - manage inventory and make sure repairs are getting done
Manage build-out, deployment, ongoing maintenance, and efficiency of Spin vehicles
Closely track key operational metrics and ensure team is running smoothly
Triage data, customer service complaints, and supply/demand into efficient routes and dispatch actions to be performed by field specialists
Share your best practices to help scale our other cities
1-2 years of experience working in operations, tech or related sector
Bachelor's degree at a 4 year university - degree in Business, Mathematics or Economics preferred
Analytical background: you can mold and understand data to drive action and results
Excellent communication skills: an ability to motivate your team
An entrepreneurial spirit - no problems with getting your hands dirty.
Experience in managing teams a bonus