Operations Intern

Sage Hospitality Resources, LLP Cleveland , OH 44114

Posted 2 months ago

13570BR

Req #:
13570BR

Why Us:

Are you goal oriented? Do you take pride in your work and want to be part of a team that feels the same way?

Do you take pride in your ability to rally teams around a common goal? Are you looking for the next step in your professional career? Are you willing to do the work to get you there?

Are you looking for a company whose Core Values support growth and development? Are you able to keep your cool when others wilt? If your answer is, Yes, this could be the opportunity you are looking for!

At Sage Hospitality, we look for talented people who have a genuine care and passion for service. Our Core Values involve people and our desire for them to succeed.

We believe that each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each of our guests. Were not asking you to fit the mold; were hoping that you break it.

Our stunning 484 room hotel is located in the heart of downtown Cleveland. Our property is conveniently located near major mass transit and highway routes and walking distance from all downtown sporting and entertainment venues. This is a Full-Time opportunity, offering a full benefit plan, including 401k and outstanding employee discounts at Marriott hotels globally.

Interested?

Job Title:

Operations Intern

Location Name:

Westin Cleveland City Center

City:

Cleveland

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Assist all rooms operation departments including front office, housekeeping, security, and engineering. The position will require training as a front desk associate as well as a housekeeping supervisor to be able to assist the day to day operations.

Participate in weekly operational meetings, planning discussions, and special projects that arise day to day.

Requirements:

Competencies

Strategic Skills

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information.

Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives.

Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others.

Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation.

Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Must have vision ability to read written communiques and monochrome computer screen.

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Abilities
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Position Type:

Full Time - Temporary

State:

OH

Address 1:
777 Saint Claire Ave NE



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Operations Intern

Sage Hospitality Resources, LLP