Operations Instructor

We have an important role to play in securing the region's clean and reliable energy future and seek folks from a variety of disciplines to join us! The Operations Training and Procedure group is seeking a unique individual; a highly motivated team player, possessing the perseverance to follow through on complex projects and the flexibility to respond to emergent requests. This individual is a demonstrated fast learner, is detail oriented and thorough, and has the desire to multi-task in order to excel in the various responsibilities of the position.

This position is expected to analyze training needs, develop associated training materials, perform and coordinate training, and maintain training records. This includes, but is not limited to actively supporting strategic initiatives and projects requiring system operations expertise through analysis of system performance data, working with internal and external business groups in business requirement design, product and procedure development, and product and process integration.

What we offer you:

• Hybrid work schedule with 2 days/week onsite
• ISO-NE offers a flexible and hybrid work, a base salary plus bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, eligibility for Public Service Loan Forgiveness (PSLF), access to business networks & more, all in a stable and supportive work environment!

How you will make an impact:

• Participate in all phases of the Systematic Approach to Training in support of the various OPTI Training programs, as assigned, including, but not limited to, ISO-NE System Operator Initial & Continuing Training, System Operations Support Staff Training, and Resource Operator OP-14 Training (ROOT)

• Analyze the training needs of the trainees included within the various OPTI Training programs

• Design, develop and implement training using a variety of instructional media for use in a variety of settings, including classroom, computer based, and simulation environments

• Evaluate training courses and programs in order to identify areas for improvement as well as best practices

• Collaborate with the training staffs of NPCC Control Areas and New England Local Control Centers to deliver joint and coordinated training

• Collaborate with Control Room staff to review and update Control Room Operator tasks to ensure compliance with NERC Standard PER-005-2 requirements

• Maintain training records for audit and compliance purposes

• Participate as a member of the Curriculum and Task Review Committee (CTRC), Training Advisory Committee (TAC) and external technical working groups

• Develop system operations performance and training program metrics to inform of potential operational improvements and for feedback into system operator training programs

What you need to be successful in this role:

• Bachelor's Degree in Engineering, Mathematics, or other related field and 2+ years of relevant experience. Additional years of experience may be considered in lieu of a degree.

• Experience working in, or supporting a control room environment

• Demonstrated proficiency in analysis, design, development, implementation and evaluation of training programs

• Demonstrated facilitation and presentation skills presenting information to a diverse and technical audience

• Knowledge of the operation of the bulk electric system, preferably the New England area

• Prior experience with Articulate or other training software preferred

#LI-HYBRID

From Holyoke, MA,ISO New Englandoversees the 24/7 operation of the power grid that covers the six-states of New England and administers the region's multi-billion dollar "stock exchange" for the buying and selling of wholesale electricity. The power system is constantly evolving as new technologies emerge and energy policies evolve. There is a lot happening at our organization behind the scenes to make sure the grid continuously yields reliable electricity at competitive prices while addressing the clean energy transition here in New England. COME JOIN US in making an impact within the region!

To learn more about what we offer our employees visit:

Mission, Vision, and Values

Living in Western New England

What we Offer

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Equal Opportunity: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug Free Environment:

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice:

ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.

Other details

• Pay Type Salary

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• ISO New England Inc., 55 Helmsford Way, Windsor, Connecticut, United States of America