Operations Expert - Summit

Express, Inc. Akron , OH 44301

Posted 3 months ago

Overview

A Brand That's What's Now Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town. Our brand is what's new and what's now for young fashion-forward men and women. We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America. We also have a best-in-class online/mobile shopping experience at www.express.com that allows our customers to shop whenever and wherever they like. A Workplace To Match We think you'll like it here. We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business. We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

Responsibilities

The Operations Expert will assist in providing an outstanding customer satisfaction through leading the merchandise flow processes and ensuring product is on the floor and sized appropriately. In addition, the Operations Expert will be responsible for executing shipping and receiving orders while meeting or exceeding productivity standards. Additional responsibilities may include supporting the operational functions within the store and providing transactional support to customers as needed. May act as a mentor to assist new and developing associates.

Merchandise Flow

  • Process shipping and receiving orders according to Express time and efficiency standards

  • Troubleshoot and maintain mobile POS equipment and ensure staging areas are organized and present well

  • Replenish product as needed

Stock Operations

  • Process freight and sensor product

  • Maintain a clean and organized stock room to ensure efficient merchandise

processing from stock room to floor

  • Coordinate product pricing and markdowns

Operations and Customer Engagement

  • Process fulfillment transactions quickly and accurately according to company SOP

  • Stay current on Express product, sales and service to provide clients with the best

possible experience

  • Assist less experienced and new Sales Associates during onboarding and training

  • Assist with floor set changes according to company SOP

  • May occasionally be required to assist customers on the sales floor with locating

product and/or online orders

Essential Qualifications

  • Education: High School or Equivalent

  • Years of Experience 0 - 2: Must have at least 6 months previous experience with inventory, order fulfillment, and/or stocking

  • Meets defined availability criteria, including nights, weekends and non-business hours

Preferred Qualifications (skills and abilities

  • Customer service skills and ability to interact with customers

  • Proficient in use of technology (iPad, registers)

  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates

  • Demonstrated collaborative skills and ability to work well within a team

  • Ability to multitask and handle multiple customers and/or processes at once

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States


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Operations Expert - Summit

Express, Inc.