The Operations Director role is responsible for providing operational support to the assigned leadership team in areas that span the client delivery life cycle. In this capacity, the Operations Director is accountable to ensure tools, processes, and systems exist and effectively support the delivery of quality services to RSM's clients. The CS Operations Director is responsible for planning, coordination and execution of all aspects of assigned projects through the project life cycle.
Partner strategically with assigned Service Line Leader to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives
Participate in and contribute to development and execution of service line growth strategies
Provide direct support for time-sensitive and proprietary tasks for Assigned Leadership team members as requested
Manage and facilitate new service line development / deployment and specific systems implementations by working with service line leaders, technical counterparts, internal support functions, and vendors as necessary
Partner with regional operations liaisons to provide implementation support for assigned service line initiatives
Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder
Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basis
Partner strategically with and / or serve as a surrogate for assigned Service Line Leader to support the execution of short- and long-term goals
Partner with assigned Service Line leader and leadership team, and internal departments (human resources, sales, marketing, finance, legal) to develop, implement and maintain efficient and effective support processes
Provide ongoing operational support, oversight and process adherence for assigned service line and firm-wide policy and procedures
Create and execute project plans. Revise as appropriate to meet changing needs and requirements. Manage project risks / issues. Recognize and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope
Complete assigned projects with minimal oversight; consistently deliver high quality work on time; review own work and the work of others prior to completion
Provide oversight and advocacy for the effective and efficient use of internal systems
Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions
Provide day to day and ongoing performance management, development, coaching and exit-counseling of employees
Minimum of ten years' experience working with management level individuals.
Minimum of five years' experience working in a professional services firm; consulting preferred
Minimum of five to seven years working in assigned area with the ability to effectively manage multiple projects
Previous experience in managing others in a team environment direct or indirectly
Experience in navigating in a matrix reporting environment solving/resolving complex issues
Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities Required
Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change
Ability to define a business requirements, present options and secure management buy-in on appropriate solutions
Ability to support and assist with change implementation
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
Job ID req6082
Line of Business: Consulting Services
SubFunction: Consulting Support
Job Type: Full Time
Req #: req6082
Location: 201 First Street, S.E., Suite 800, Cedar Rapids, IA US
Job Category: Business Consulting/Technology
Employment Type: Experienced
Degree Required: Bachelor