Operations Director

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Description

Job Summary:

The Operations Director is responsible for serving as an integral member of the operations team expected to help establish, maintain, and lead a culture of excellence and safe guest experience at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

This position reports directly to the Vice President of Operations, supporting them by working together to create safe and inviting environment at all HOFV properties as well as assuming command in the VP of Operations absence.

Essential Job Functions/Responsibilities:

• Provide superior guest service to visitors, guests, clients, vendors, and staff.

• Lead and manage daily operations to achieve business goals, maximize service levels, and enhance profitability, driving revenue opportunities.

• Prepare and complete event action plans, including management, coordination and production of events that meet efficiency, quality, and guest service standards.

• Advance and communicate event information to the appropriate departments and team members both timely and accurately.

• Ensure concerts, shows, and upcoming events have proper CAD layouts, permits, necessary rentals, and internal/external event communication sheets.

• Collaborate with Marketing, Sales, Events, Graphic Design, Human Resources, and Partnership teams on assigned projects.

• Oversee the operation of event set up and tear down, i.e., field, court, special events, concerts, meetings, and miscellaneous events.

• Participate in the development and administration of the operations budget, including forecast for staffing, equipment, materials, supplies, events, and any overhead expenses.

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Assist in the creation, training, implementation, and scheduling of guest services/ushers/premium teams.

• Assist in event and campus related procurement initiatives and review associated invoices for approval.

• Develop and maintain positive working relationships with service contractors, suppliers, utility companies, and firms doing business with HOFV.

• Respond in a timely manner to calls, texts, inquiries, and emails.

• Provide leadership to the venue's operational teams, in support of company objectives, culture, vision, and standards of excellence.

• Oversee the Campus Manager on Duty and related staff.

• Supervision of assigned staff, assuming day-to-day responsibilities for personnel related matters that include but are not limited to:

o Assist during interview process, onboard, and train new hires.

o Complete annual performance reviews for all supervised staff.

o Provide continuous feedback, supervision, and coaching to all supervised staff.

o Formal discipline supervised staff in conjunction with Human Resources.

o Create and maintain schedule, assignments, and attendance.

o Approve time clocks and make adjustments as needed.

o Respond in a timely manner to calls, texts, inquiries, and emails.

o Enforce uniform protocol.

• All other duties as assigned.

FULL TIME/SALARY/ EXEMPT POSITION

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Minimum of a bachelor's degree in business, sports management, or related field.

• Proven ability to produce budgets and proformas to maximize overall revenue.

• Minimum 5 years' experience in sports business or related field.

• Must be available to work evenings, weekends, and holidays as needed.

• Exceptional verbal and written communication skills.

• Must have excellent interpersonal, negotiation, and conflict resolution skills.

• Proven ability to understand and follow safety procedures and protocols.

• Must have intermediate computer skills: Microsoft Suite and have demonstrated the ability to learn multiple new software platforms quickly.

• Ability to work with little supervision and maintain a high level of performance, working quickly without compromising quality.

• Must be self-driven with a high sense of urgency, a service-oriented and reliable team player with a can-do attitude who promotes teamwork.

• Effective time-management skills as well as the ability to prioritize, multi-task, and coordinate multiple projects at once.

• Ability to work independently and as a flexible team player willing to do what it takes to get the duties completed in a dynamic small-office environment; adaptable and enjoys a challenge.

• Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

• The ability to lift up to 25 pounds regularly.

• The ability to work in various Ohio weather conditions, inside and outside.

• The ability to move safely over uneven terrain, steps, or in construction zones.

• The ability to see and respond to hazardous situations.

• The ability to sit, stand, squat, and walk for periods of time as required for the position.

• Must be able to hear, see, and speak.

• Must have manual dexterity necessary to complete all job duties.

• Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.

• Ability to comprehend instructions and retain information.

• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, crouching, and walking about campus with ease.

• Must be available to work in Canton, Ohio.

Benefits:

• Paid leave

• Medical Insurance

• Dental & Vision

• Life Insurance

• STD/LTD

• 401K

• Supplemental Insurance

Core Competencies:

• Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

• Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

• Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

• Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.

• Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.

• Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.

• Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.

• Execution: Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton, Ohio, the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports, fantasy sports, and sports betting experiences. Hall of Fame Village is a 100-acre multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus. Additional information on the Company can be found at www.HOFREco.com.

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame's campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides, an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com.

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.