SRS Distribution Inc. Covington , LA 70433
Posted 1 week ago
Manages the daily warehouse operations of the facility and supervise the drivers and warehouse staff. Display superior customer service that meets each customer's unique set of delivery and installation requirements. Assist the Branch Leadership in maintaining inventory levels and day-to-day operations of the warehouse.
Essential Job Duties and Responsibilities
Customer Service
Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
Provide excellent customer service using professional communication skills.
Inventory and Management Operations
Oversee the daily operations of the warehouse to ensure that work orders are pulled in a timely and accurate manner.
Oversee that orders are loaded and unloaded for the vendor or customer promptly.
Oversee the dispatching of trucks for timely and accurate delivery of product to worksites.
Assist or directs warehouse personnel in loading and unloading trucks using forklift.
Tracks and reports on stock levels using the Agility software/computer system.
Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
Manage the inventory
Responsible for managing all phases of inventory control to include purchasing, weekly cycle counts, pricing, review, and disposition of damaged and outdated stock.
Other duties include order processing, day-end balancing, and assisting with all other areas of running the branch.
Education and/or Experience
Skills/Specialized Knowledge
Personal/Motivational
Integrity
Attention to Detail - accomplishes total tasks, showing concern for all areas, no matter how small.
Initiative - influences events, self-starts, originates action and goes beyond what is necessarily called for.
Practical Learning - assimilates and applies new information.
Tolerance for Stress - performs under pressure.
Customer Service Orientation
Customer Awareness - look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
Can-do Attitude
Interpersonal
Adaptability - maintains effectiveness with varying tasks, responsibilities and people
Impact - creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.
Decision-Making
Judgment - ability to define problems, collect data, establish facts, and draw valid conclusions.
Action oriented and develops alternative courses of action and makes recommendations based on logical assumptions and information.
Reasoning - able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.
Efficiency
Able to multi-task and handle requests from multiple sources in an accurate manner
Has the ability to be self-organized with time and work duties.
Required Licenses or Certifications
Other Requirements
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions.
The noise level in the work environment is usually moderate.
Job Location:
Advanced Building Products
17441 Hard Hat Dr Covington, LA 70435
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
SRS Distribution Inc.