Operations Coordinator

About the Job

Slip Robotics is a cutting-edge robotics company specializing in the development of large autonomous mobile robots for loading and unloading semi-trailers. With a strong presence in the greater Atlanta area, we are continuously expanding our team to create innovative robotic solutions that address various logistical challenges.

We are seeking a highly organized and motivated Operations Coordinator to join our team. In this role, you will be responsible for managing inbound ticket triage, customer communications, parts and tools availability, inspections, maintenance assignments, and logistics. Your efforts will ensure smooth operations and effective resolution of customer issues.

Responsibilities:

• Inbound Ticket Triage- Manage and prioritize inbound customer issues from various channels including emails, phone calls, and texts.
• Customer Issue Handling- Address customer issues promptly, ensuring effective communication and resolution.
• Parts and Tools Availability- Monitor and ensure the availability of parts and tools by location, coordinating with the supply chain and inventory teams.
• Inspections- Assign inspections to relevant personnel and ensure their completion in a timely manner.
• Maintenance- Assign maintenance tasks and monitor their completion, ensuring all systems are operational and issues are resolved quickly.
• Logistics- Coordinate logistics for parts, tools, and other necessary resources to support field operations and customer needs.

Requirements

- Bachelor's degree or equivalent experience in operations, logistics, or a related field.

- Strong organizational skills with the ability to manage multiple tasks and priorities.

- Excellent communication skills, both written and verbal.

- Experience in customer service and issue resolution.

- Ability to work independently and as part of a team.

- Proficiency with standard office software and operations management tools.

Benefits

- Health Care Plan (Medical, Dental & Vision)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Stock Option Plan

• Be a part of a passionate and innovative team
• Work on groundbreaking technology in robotics and automation
• Opportunity to shape the future of logistics and freight industries
• Competitive compensation and equity options
• Comprehensive benefits package
• Permissive time off