Operations Coordinator - Service And Repair

Thyssenkrupp Little Rock , AR 72215

Posted 1 week ago

Operations Coordinator

  • Service and Repair

Little Rock,Arkansas,United Statesthyssenkrupp Elevator Corp

LocationLittle RockPeriodPermanentContractFull TimeStatusLaufende RekrutierungJob IDUS_901745_ET_TKELECP05617

Your responsibilitiesthyssenkrupp Elevator Americas is currently seeking an experienced Operations Coordinator

  • Service and Repair in Little Rock, AR.Responsible for performing all administrative duties associated with the service operations department so thatthe department functions efficiently and cost effectively.Essential duties and responsibilities:
  • Performs Install Base maintenance as needed. Creates safety inspection tickets

  • Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors

  • Review thyssenkupp Communications callback report to identify all callbacks held for AM service. Verify manpower has been assigned

  • Review unassigned tickets with service superintendent or service manage

  • Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #

  • Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List

  • Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching

  • Provides status to NTL and customers on open work orders, completed callbacks and repairs. Update PM ticket with the monthly work order #

  • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch

  • Tracks Job Sight audits

  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department

  • Assists managers with safety meetings and maintains documentation

  • Completes manual payroll entry forms, includes daily DVR processing and cost corrections

  • Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls

  • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)

  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices

  • Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain PO's for jobs that require PO's for billing

  • Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office

  • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse)

  • Prepares special reports for high profile customers and provide NTL with updates and RFI's

  • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets

  • Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox

  • Reviews WIP report (weekly) and submits to regional billers

  • Reviews invoice on-hold reports and works with Regional Procurement Department to correct

  • Opens and distributes mail and faxes

  • Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email

Your profile

  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration

  • Background of success in a fast-paced environment required

  • Ability to prioritize and organize independently is critical to the success of this role

  • Effective verbal and written communication skills required

  • Some elevator repair administrative work preferred

  • Oracle database knowledge preferred

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

Safety at work and Healthcare

Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.

Security for the future

Financial security for your individual retirement plan.


Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.

Continuing development

Training and continuing developement options. Help to grow alongside with us, in personality and profession.

Compensation and benefits

We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.


Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:


thyssenkrupp Elevator Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.

We are thyssenkrupp!At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of 42,7 billion. We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

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Operations Coordinator - Service And Repair