Operations Coordinator - Repair

Thyssenkrupp Cleveland , OH 44114

Posted 1 week ago

Operations Coordinator

  • Repair

Cleveland, Ohio, United States thyssenkrupp Elevator Corp

Location Cleveland Period Permanent Contract Full Time Status Laufende Rekrutierung Job ID US_901745_ET_TKELECP05624

Your responsibilities thyssenkrupp Elevator Americas is currently seeking an experienced administrator or coordinator to function as Operations Coordinator

  • Repair in Cleveland, OH. Essential duties and responsibilities:
  • Review thyssenkupp Communications callback report to identify all callbacks held for AM service

  • Verify manpower has been assigned

  • Review unassigned tickets with service superintendent or service manager

  • Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to thyssenkrupp Communications daily by 2:00PM

  • Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching

  • Review WIP report weekly and provide update to regional shared services

  • Provides status to NTL and customers on open work orders, completed callbacks and repairs. Update PM ticket with the monthly work order #

  • Maintain and track field employee vacations requests and enter into Oracle

  • Act as liaison between the branch operations and regional dispatch

  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Order new phones and replacements for service and repair department

  • Assists managers with safety meetings and maintains documentation

  • Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain PO's for jobs that require PO's for billing

  • Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office

  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices

  • Performs research and review for Service Manager; which may include running Account History reports, WIP , Routing, TK Exact, missed service reports, sick unit reports, researching billable calls

  • Assign assistant tickets to mechanics, as needed

  • Compile data and complete reports for high profile service accounts, as needed

  • Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales adm to compile the required documentation)

  • Review open ticket report and submits to regional dispatchers

  • Review invoice on-hold reports and works with Regional Procurement Department to correct

  • Order uniforms for service

  • Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)

  • Performs other duties as assigned

Your profile

  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience

  • Some elevator repair administrative work

  • Oracle database knowledge

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

Safety at work and Healthcare

Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.

Security for the future

Financial security for your individual retirement plan.


Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.

Continuing development

Training and continuing developement options. Help to grow alongside with us, in personality and profession.

Compensation and benefits

We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.


Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:


thyssenkrupp Elevator Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461.

We are thyssenkrupp! At thyssenkrupp we have more than 160,000 employees in 78 countries and annual sales of 42,7 billion. We are active in automotive engineering, logistics, plant technology, elevator manufacturing and much more. We work in large and small businesses all around the world but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

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Operations Coordinator - Repair