Operations Coordinator

Are you passionate about clean, sustainable eating? Are you enthusiastic about working in a people-first culture and committed to living the good life and eating good food while being good people? Awesome! Keep reading…

Who we are -

We are a nonprofit organic farmers' cooperative of over 100 Lancaster County, Pennsylvania farmers. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. We deliver the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions.

The perks of working here -

• Medical, dental, and vision coverage

• 4% match for 401(k)

• Free summer CSA (community-shared agriculture) share

• Access to employee store with discounted organic food and drink

• Being part of something that will make you feel good at the end of the day

Position Summary -

We are looking for an experienced Operations Coordinator who likes the challenge of a fast-paced environment. Ideally, the candidate must possess a willingness and ability to learn quickly and be a motivated and detail-oriented team player. It is important to be collaborative and possess dynamic communication skills, exhibit professionalism, and always contribute with a positive attitude. This position reports to the Business Development Manager and supports the co-op by partnering with all departments to ensure smooth day-to-day operations. The ideal candidate for this position is someone who enjoys proactively anticipating and responding to departmental needs and creatively problem-solving to ensure we can continue to fulfill our mission and commitments to customers and farmers.

What you'll be doing -

• Working within all supply chain functions to support current practices, identify roadblocks, and create improvements

• Serve as a resource to the Business Development Manager and assist with specific improvement activities across the organization

• Serve as a point of contact and connector for Department Leads and Managers

• Ensure established operational protocols and objectives are being met

• Support the relationships and day-to-day interactions between departments, including procurement, sales, CSA, and the warehouse

• Serve as additional support for all operational activities during our peak times

• Assists leads and managers with training new hires; helps new hires get acclimated to our work environment and operational needs and explains how each department interacts with one another.

• Encourages teamwork, training, and learning; partners with HR to facilitate quarterly training for all staff

• Respond to inquiries and refer to the proper department manager.

• Other assigned duties as determined by the Business Development Manager.

Qualifications

Who you are -

• You have a Bachelor's degree in Business/Supply Chain or equivalent training and experience; minimum of four years in a perishable sales environment preferred

• You are passionate and knowledgeable of organic produce, pastured meats/dairy products, and the natural food industry

• You can exercise good judgment regarding the availability of seasonal farm products

• You have excellent communication skills (verbal and written), are outgoing, and enjoy interacting with people

• You possess strong computer skills, including MS Excel, Word, Access, and Outlook

• You are capable of thriving in a high-volume sales team environment

• You have strong organizational skills with the ability to multi-task and work effectively in a fast-paced environment and under pressure

• You can set priorities and meet deadlines while accomplishing team objectives

• You can be comfortable in a diverse, dynamic, and co-operative work environment

• You can resolve issues appropriately and promptly

• You can work both collaboratively and independently to achieve desired results

• You have proven customer service standards of excellence and related philosophy

• You are reliable and highly motivated to get the job done

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned to ensure the team's proper operations.

Essential Functions / Tasks:

Requirements:

Physical:

Vision

Ability to read data and the computer screen.

Hearing

Hearing is required to hear customers and co-workers make requests.

Sense of Smell

The ability to smell is essential.

Gripping

Infrequently.

Lifting

Infrequently.

Stooping

Infrequently.

Squatting

Infrequently.

Push/Pull

Infrequently.

Kneeling

Infrequently.

Climbing

Infrequently.

Bending

Infrequently.

Reaching

Infrequently.

Equipment Operation

Infrequently.

Carry Objects

Frequently.

Sitting

Prolonged sitting.

Walking

Occasional walking.

Standing

Infrequently.

Work environment

Office environment.

Climate

Temperature controlled.

Mental & Psychological Demands:

Comprehension

Understands and retains directions.

Reading/Writing

Excellent reading/ writing skills.

Speaking

Communicate effectively with co-workers and customers.

Decision Making

Use advanced problem-solving techniques.

Attention to Task/Detail:

Critical Thinking Skills

Organize tasks and set priorities.

Multi-Tasking

Perform and direct multiple tasks simultaneously.

Interaction with Others:

Customer Service

Ability to interact with the public in a positive and friendly manner.

Co-workers

Ability to interact with co-workers in a positive and friendly manner.

Lancaster Farm Fresh Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.