Operations Coordinator- Emergency Services (Full Time, Day Shift)

Job Summary

Provides clerical and administrative support to the ED leadership. Populates, tracks, and trends department KPIs, and statistics.

Minimum Job Requirements

• 2-4 years of Administrative Assistant or Secretarial experience

• 1 year of experience in Emergency Department (ED) or similar healthcare setting

Essential Duties and Responsibilities

• Assists ED leader(s) with special projects and organizes meetings, conferences and other special events as required. Performs research/analysis for related projects and specific issues as required.

• Responsible for composing/typing, editing, and proofreading correspondence, reports, letters, memoranda, and other documents. Prepares meeting minutes and other sensitive documents.

• Facilitates the planning, organization and activities of ED leadership to ensure efficient and effective workflow coordination.

• Provides support in problem solving, planning, and management as needed to ensure delivery of department's goals and objectives.

• Responsible for maintenance of staff employee records. Edits KRONOS transactions in a timely manner and within established guidelines, as demonstrated with minimal edits by payroll department.

• Orders and maintains office supplies. Submits PO's and contracts for approval and follows up on completion or renewal. Verifies and submits invoices in Ascend to be approved by leader(s).

• Performs all other delegated duties such as copying, scanning, filing, faxing, and other special projects as set forth by the ED leader(s). Maintains files and records for the ED.

• Prepares financial plans, budgets and forecast reports for ED leader(s) approval. Assists ED leader(s) with monthly expenses and invoices.

• Provides direct support to ED leader(s) in greeting and assisting visitors, scheduling /maintaining calendars, coordinating travel arrangements & handling ED day-to-day public relations.

• Receives and screens visitors and telephone calls for the ED leader(s).

• Answers inquiries concerning activities & operations for department. Schedules & coordinates meetings. Prepares and schedules meetings for ED leader(s) and follows-up as needed.

• Collects, analyzes, and reports ED operational, financial, and quality data.

• Populates, tracks, and trends department KPIs, and statistics (i.e. LWBS, LOS, NHPUOS, Admissions, Transfers, etc.)

• Collaborates with ED leadership to gather and receive staff professional licenses and certifications.

Knowledge/Skills/Abilities

• Able to adapt and react calmly under stressful conditions.

• Able to prioritize, handle multiple assignments, set priorities, and meet deadlines.

• Excellent attention to detail.

• Strong problem solving skills.

• Able to work independently and flexibly with minimal supervision.

• Able to work in a team environment.

• Able to represent department/function in a professional, courteous, and efficient manner.

• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

• Able to communicate effectively verbally and in writing.

• Able to maintain confidentiality of sensitive information.

(EOE DFW)

1/7/20